Maggie Rehrer
Salt Lake City,UT
Summary
Energetically drove customer satisfaction at Kona ice by resolving issues swiftly, enhancing team performance, and reducing complaints through innovative service protocols. Demonstrated exceptional problem-solving and empathy, consistently exceeding performance metrics. Expert in customer relations and stock management, I contributed to a collaborative environment and the seamless integration of new hires.
Overview
4
4
years of professional experience
Work History
Customer Service Employee
Tamara Asciutto
05.2020 - 08.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes by prioritizing tasks and maintaining a calm demeanor under pressure.
- Consistently met performance metrics by adhering to company guidelines and best practices in customer service.
- Assisted management in devising strategies for enhancing overall team performance and employee morale within the department.
- Supported team members in achieving collective goals, fostering a collaborative work environment.
- Assisted in training new hires on company procedures, policies, and best practices to ensure a seamless integration into the customer service team.
- Reduced customer complaints by implementing new customer service protocols and staff training.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
University of Utah
Salt Lake City, UT06.2028
Skills
- Empathy Display
- Patience Maintenance
- Complaint Handling
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Problem Resolution
- Customer Relations
- Scheduling
- Money handling abilities
- Stock management
Timeline
Customer Service Employee
Tamara Asciutto
05.2020 - 08.2024
High School Diploma -
University of Utah
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