Jessica Oyekanmi
Joppa,MD
Summary
Dynamic customer service professional with experience at Royal Farms, adept at enhancing customer satisfaction through effective problem-solving and active listening. Proven ability to increase customer retention by building strong relationships and utilizing call center software for efficient issue resolution. Committed to ongoing professional development and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Employee
Royal Farms
10.2023 - Current
- Adapted quickly to feedback, enhancing service delivery and customer satisfaction.
- Participated in training sessions to develop skills in conflict resolution and problem-solving.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Actively participated in ongoing professional development programs aimed at sharpening skills essential for continued growth within the company.
- Increased customer retention rates through personalized interactions and relationship-building efforts.
- Maintained knowledge of company policies to address customer concerns effectively.
Customer Service Employee
McDonald's
04.2022 - 07.2023
- Assisted customers with inquiries and resolved issues through effective communication.
- Learned product details to provide accurate information and support to customers.
- Utilized customer service software to log interactions and manage support tickets.
- Collaborated with team members to ensure timely resolution of customer requests.
Education
Bachelor of Science - Nursing
Coppin State University
Baltimore, MD05-2029
High School Diploma -
Edgewood High School
Edgewood, MD05-2025
Skills
- Call center experience
- Complaint handling
- Empathy display
- Patience maintenance
- Problem-solving
- Critical thinking
- Team collaboration
- Adaptability and flexibility
- Active listening
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Team Work- Work with the rest of student body to provide fun events for senior class at Edgewood High school. My role as the treasurer allowed me to ensure we could raise enough money and stay in our budget for the year.
- Completed the Academy of Finance & The International Baccalaureate Program which prepared me for college and increased my financial knowledge, earning me a certification of non-profit.
- Internship for Harford Home Interiors
Certification
- First Aid/CPR Certified
Languages
Spanish
Limited Working
Yoruba
Native or Bilingual
Timeline
Customer Service Employee
Royal Farms
10.2023 - Current
Customer Service Employee
McDonald's
04.2022 - 07.2023
Bachelor of Science - Nursing
Coppin State University
High School Diploma -
Edgewood High School
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