Carina Squire
Dyer,IN
Summary
Dedicated professional with extensive experience in retail management. Expertise in customer service, problem-solving, and team leadership. Committed to implementing innovative strategies that enhance customer engagement and drive operational efficiency.
Overview
38
38
years of professional experience
Work History
Store Manager
Wild Birds Unlimited
Schererville, IN
04.2021 - Current
- Managed daily store operations, ensuring optimal inventory levels and product presentation.
- Trained and mentored staff on customer service best practices and product knowledge.
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Oversaw scheduling, payroll, and team performance evaluations to maintain operational efficiency.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Kohls Department Store
Highland, IN
09.2018 - 03.2021
- Led daily operations, ensuring compliance with company policies and procedures.
- Executed inventory management processes, optimizing stock levels and reducing shrinkage.
- Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Area Supervisor
Kohls Department Store
Highland, IN
04.2015 - 09.2018
- Oversaw daily operations ensuring adherence to company policies and procedures, maintaining consistency across all locations.
- Trained and mentored staff to enhance performance and operational efficiency.
- Managed inventory control processes, reducing shrinkage through effective oversight.
- Implemented visual merchandising strategies to improve product presentation and sales.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
Customer Service Representative
Kohls Department Store
Crestwood, IL
08.1999 - 04.2015
- Resolved customer inquiries and complaints efficiently, ensuring customer satisfaction.
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Processed transactions accurately using point-of-sale systems, maintaining cash register integrity.
- Collaborated with team members to enhance workflow and improve customer service delivery.
Claims Representative
Chicago Mutual Insurance
Chicago, IL
07.1988 - 06.1999
- Evaluated claims for accuracy and compliance with policy guidelines.
- Coordinated communication between policyholders, adjusters, and medical providers.
- Reviewed and analyzed complex claims to determine liability and coverage eligibility.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Negotiated settlements with claimants, achieving favorable outcomes for both parties.
- Collaborated with legal teams to defend against unjustified claims, protecting company assets.
Education
High School Diploma -
St. Francis De Sales
ChicagoCertification - Personal Auto, Business Auto, Workers Comp
Insurance School of Chicago
ChicagoSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- POS systems
- Supply ordering
- Sales strategies
- Shift scheduling
- Inventory control
Timeline
Store Manager
Wild Birds Unlimited
04.2021 - Current
Assistant Store Manager
Kohls Department Store
09.2018 - 03.2021
Area Supervisor
Kohls Department Store
04.2015 - 09.2018
Customer Service Representative
Kohls Department Store
08.1999 - 04.2015
Claims Representative
Chicago Mutual Insurance
07.1988 - 06.1999
High School Diploma -
St. Francis De Sales
Certification - Personal Auto, Business Auto, Workers Comp
Insurance School of Chicago