Caris Warren
Sacramento,CA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Apple Technician
Apple
Palo Alto, California
08.2022 - Current
- Collected, analyzed and reported on data for use in operational planning.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Diagnosed complex problems and identified solutions for a wide range of issues.
- Resolved customer inquiries related to product functionality and usability.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Provided technical support to customers over the phone or in person.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
- Installed new components or replaced defective parts to restore functionality.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
Security Officer
Allied Universal Security Services
Sacramento, California
03.2020 - 06.2022
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored surveillance cameras and responded to suspicious activity.
Tesla Operations Supervisor
Tesla It Solutions
Fremont, California
02.2016 - 01.2020
- Trained new employees on proper job functions and company policies and procedures.
- Maintained accurate records of employee attendance and performance reviews.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Assessed company operations for compliance with safety standards.
- Developed strategies to improve team performance and productivity.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
High School Diploma -
National Career Education
Sacramento, CA09-2021
Bachelor of Business - Business Administration
San Jose State University
San Jose, CA06-2015
Skills
- System upgrades
- Software updates
- Remote support
- Hardware installation
- Security protocols
- Mobile device management
- Device integration
- Apple product expertise
- Data recovery
- Hardware repair
- Operating system expertise
- Network configuration
- Identification verification
- Premises patrol
- Security screenings
- Threat assessment
- Superior customer service
- Product demonstration
- Software installation
- Merchandise upselling
- Multitasking capacity
- Route management
- Organization and recordkeeping
- Palletizing
- Warehouse picking
- Inventory staging
Timeline
Apple Technician
Apple
08.2022 - Current
Security Officer
Allied Universal Security Services
03.2020 - 06.2022
Tesla Operations Supervisor
Tesla It Solutions
02.2016 - 01.2020
High School Diploma -
National Career Education
Bachelor of Business - Business Administration
San Jose State University