LENNY ROMANO
Computer Technican
Brooklyn,NY
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Bilingual individual configures computers quickly and effectively. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technology issues.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Apple Certified Macintosh Technician
Mikey's Hook Up
Brooklyn, New York
10.2021 - Current
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Installed and configured new devices and system components.
Genius
Apple Inc
New York, NY
01.2017 - 08.2021
- Delivered frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis
- Serve as the point-of-contact for implementing and troubleshooting issues during in-store pilots, iRepair releases, Mobile Genius, and Mobile Concierge
- Mentored team members to effectively isolate issues and determine the appropriate course of action
- Also provided support for sales department which included small business sales transactions and created new business clients throughout my time with apple.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Performed complex mechanical alignments and calibration of equipment to quality standards. repair processes to minimize day-to-day downtime and increase overall productivity.
- Maintain repair processes to minimize day-to-day downtime and increase overall productivity.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Account Manager
Staples Inc
New York
01.2016 - 01.2017
- Reached out to different businesses in regards of setting meetings to go over their cost on a yearly scale
- Provide solutions by minimizing company cost and divert the money else where into the company such as advertisement or other needs
- I overcome obstacles that are thrown at me and adapt to different client needs.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
Education
High School Diploma -
Community Health Academy of The Heights
New York 09.2010 - 06.2013
Skills
Mechanical aptitude
Configuring equipment
Computer Skills
G-Suite
System upgrades
MS Office
Written Communication
Technical Analysis
Hardware knowledge
Program installations
Certification
ACMT(Apple certified Macintosh Tech)
Timeline
Apple Certified Macintosh Technician
Mikey's Hook Up
10.2021 - Current
ACMT(Apple certified Macintosh Tech)
02-2021
Genius
Apple Inc
01.2017 - 08.2021
Account Manager
Staples Inc
01.2016 - 01.2017
High School Diploma -
Community Health Academy of The Heights
09.2010 - 06.2013