Ajla Selimovic
Johnston,IA
Summary
IT professional with 6 years of experience developing and implementing security solutions for customers in fast-paced environments. Skilled in hardware repairs, technical documentation and network maintenance troubleshooting with history of delivering risk management support. Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Certified in CompTIA Security+, CySA+ and PenTest+.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Apple Certified Macintosh Technician
Apple
West Des Moines, IA
06.2017 - Current
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Diagnosed and troubleshot hardware, software and network issues.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in development of system security protocols.
- Mentored newer hires, technical specialists and experts on meeting team productivity goals.
- Recognized as top 5% repair technicians completing successful same-unit repairs.
Cyber Security Intern
Wellmark Blue Cross Blue Shield
Des Moines, IA
05.2022 - 08.2022
- Acquired hands-on learning experience and mentorship from leaders in a Security Operations Center.
- Performed risk analyses to identify appropriate security countermeasures.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Monitored use of data files and regulated access to protect secure information.
- Developed websites for promotion of Cyber Security Awareness to entire workforce, including campaigns for Security Awareness Month events.
- Utilized Apple background and technical expertise to assist leaders with mobile device management solutions and deployment.
- Provided various levels of support for tasks related to reviews of logs, reported phishing emails and launching spear phishing campaigns.
- Supported identity access management policies by identifying misconfigured user accounts and escalating tickets to help desk.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governor's University
Salt Lake City, UT2023
Skills
- Cybersecurity Frameworks
- Operations Security and Improvements
- Service Ticket Management
- Vulnerability Management
- Linux Experience
- Social Engineering
- Network maintenance
- System and network upgrades
- CISCO router / switches
- Wire Shark Software
- Palo Alto Networks
- Diagnostic Tools
Certification
- Microsoft Technical Associate: Networking Fundamentals - Certified 2020
- ITIL 4 ® Foundation - Certified 2020
- CompTIA A+ ce Certification
- CompTIA Network+ ce Certification
- CompTIA Security+ ce Certification
- CompTIA Project+ Certification
- CompTIA PenTest+ ce Certification
- CompTIA CySA+ ce Certification
- CompTIA IT Operations Specialist – CIOS Stackable Certification
- CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification
- CompTIA Network Vulnerability Assessment Professional – CNVP Stackable Certification
- CompTIA Security Analytics Professional – CSAP Stackable Certification
- CompTIA Network Security Professional – CNSP Stackable Certification
- (ISC)2 Systems Security Certified Practitioner
- Apple Certified Hardware Repair Technician
- Apple Certified iOS Technician
- Apple Certified Mac Technician
Timeline
Cyber Security Intern
Wellmark Blue Cross Blue Shield
05.2022 - 08.2022
Apple Certified Macintosh Technician
Apple
06.2017 - Current
Bachelor of Science - Cybersecurity And Information Assurance
Western Governor's University
Languages
English
Native or Bilingual
Bosnian
Native or Bilingual
Spanish
Full Professional
Russian
Limited Working