Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Julio Placencia

Smithfield,NC

Summary

Detail-oriented student eager to leverage academic knowledge in a professional setting. Demonstrates strong technical proficiency in software applications, adept problem-solving skills, and effective time management abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Fiber Optic Technician

Google
Garner, NC
09.2024 - Current
  • Measured signal strength of televisions, telephones and internet connections to verify adequate performance.
  • Tracked inventory levels of tools, parts, and supplies used in job sites.
  • Troubleshot and repaired fiber optic systems.
  • Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
  • Configured, maintained, and restored functionality of devices and system components.
  • Monitored progress reports and documented results from each job site visit.
  • Worked with other technicians as part of a team on large projects.
  • Resolved complex problems associated with diverse telecom systems.
  • Performed maintenance on fiber optic networks.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Telecommunications Operator

Custom Communications LLC
Raleigh, NC
11.2023 - 09.2024
  • Managed multiple tasks simultaneously while ensuring accuracy at all times.
  • Performed routine system tests and analyzed results to ensure optimal network performance.
  • Documented all installation and repair work, maintaining accurate records for future reference.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Provided on-call support for critical issues, ensuring high availability of telecommunications services.
  • Assisted in the development and implementation of disaster recovery plans for telecommunications infrastructure.
  • Coordinated with other departments to resolve any discrepancies or errors related to customer accounts.

Delivery Driver

Amazon
Garner, NC
05.2022 - 01.2023
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Received daily delivery instructions and route assignments from dispatch.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Kept accurate logs of all deliveries and trips.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Education

Certification - Cybersecurity

Google Cybersecurity Course
Online
03-2025

High School Diploma -

Smithfield-selma Highschool
Smithfield
05-2018

Security+

Coursera
Online

Skills

  • Network troubleshooting
  • Cybersecurity techniques
  • Security assessments
  • Technical support
  • Customer service
  • Team collaboration
  • Cybersecurity analysis
  • System monitoring
  • Linux Software adequacy
  • Python Software adequacy
  • SQL Software adequacy
  • Risk assessment
  • Incident response
  • Cyber threat analysis
  • Attention to detail
  • Cybersecurity frameworks
  • Security frameworks
  • SIEM management
  • Programming languages

Certification

  • Google Cybersecurity Course Certification

Languages

English
Professional
Spanish
Limited

Timeline

Fiber Optic Technician

Google
09.2024 - Current

Telecommunications Operator

Custom Communications LLC
11.2023 - 09.2024

Delivery Driver

Amazon
05.2022 - 01.2023

Certification - Cybersecurity

Google Cybersecurity Course

High School Diploma -

Smithfield-selma Highschool

Security+

Coursera
Julio Placencia