Detail-oriented student eager to leverage academic knowledge in a professional setting. Demonstrates strong technical proficiency in software applications, adept problem-solving skills, and effective time management abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fiber Optic Technician
Google
Garner, NC
09.2024 - Current
Measured signal strength of televisions, telephones and internet connections to verify adequate performance.
Tracked inventory levels of tools, parts, and supplies used in job sites.
Troubleshot and repaired fiber optic systems.
Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
Configured, maintained, and restored functionality of devices and system components.
Monitored progress reports and documented results from each job site visit.
Worked with other technicians as part of a team on large projects.
Resolved complex problems associated with diverse telecom systems.
Performed maintenance on fiber optic networks.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Telecommunications Operator
Custom Communications LLC
Raleigh, NC
11.2023 - 09.2024
Managed multiple tasks simultaneously while ensuring accuracy at all times.
Performed routine system tests and analyzed results to ensure optimal network performance.
Documented all installation and repair work, maintaining accurate records for future reference.
Developed strong professional relationships with employees and clients through effective customer service skills.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Provided on-call support for critical issues, ensuring high availability of telecommunications services.
Assisted in the development and implementation of disaster recovery plans for telecommunications infrastructure.
Coordinated with other departments to resolve any discrepancies or errors related to customer accounts.
Delivery Driver
Amazon
Garner, NC
05.2022 - 01.2023
Loaded, secured, and unloaded cargo in a safe and timely manner.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Reported mechanical problems encountered with vehicles to dispatch.
Received daily delivery instructions and route assignments from dispatch.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Kept accurate logs of all deliveries and trips.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.