Siar Ebrahimi
West Sacramento,California
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Dedicated manufacturing professional experienced in mechanical assembly and inspections. Dedicated and resourceful with strengths in operating and maintaining equipment and tools. Looking for a long-term role with room for advancement. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Diligent Material Handler offering experience moving loads quickly and without damage. Attentive and safety-focused with proven history of identifying potential hazards. Works well in both team and independent roles.
Overview
2
2
years of professional experience
Work History
Apple Technician
Volt.inc
01.2023 - 12.2023
- Revised and customized programs suitable for internal needs
- Helped users via telephone to diagnose and triage problems
- Improved user performance by providing training in hardware and software use
- Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees
- Examined source materials to identify data required for database
- Drafted and submitted system performance reports to supervisor
- Traveled to various worksites to troubleshoot, repair and provide diagnostic support
- Read technical manuals and conducted computer diagnostics to investigate and resolve problems.
- Enhanced customer satisfaction by providing timely and efficient technical support for Apple products.
- Assisted in inventory management for optimal stock levels and accurate recordkeeping.
- Exhibited strong attention to detail when repairing delicate components such as screens or internal circuits.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
Warehouse Worker
American Pasteurization Company
06.2022 - 12.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Cashier
Mcdanold
01.2022 - 06.2022
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs
- Informed customers of promotions and special offers to increase sales
- Worked with supervisory team to meet customer needs
- Engaged customers in pleasant conversation while completing cash register transactions
- Offered customers information about upcoming promotions and available items
- Balanced cash drawer at beginning and end of each shift
- Gave customers full attention and attended to their needs
- Trained new retail team members in customer service and company policies
- Compiled activity reports and updated records with new transaction information
- Counted and secured cash to maintain accurate register totals
- Followed current pricing standards to process payments for products or services
- Kept customers happy by quickly processing payments and bagging purchases
- Promoted customer satisfaction by supporting merchandise selection, returns and exchanges
- Stocked store shelves and end-caps with merchandise
- Bagged, boxed or wrapped products for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
River City High School
West Sacramento, CA05.2023
Skills
- Hardware Repair
- Software Updates
- Payment Processing
- Customer Service
- Payment Collection
- Cash Register Operation
- Mechanical Systems
- Work Order Management
- Hand and Power Tools
- Troubleshooting
- Equipment Installation
- Blueprint Interpretation
- Power Tool Operation
- Equipment Monitoring
- Mechanical Troubleshooting
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Organizational Skills
- Active Listening
- Friendly and Patient
- Troubleshooting Network Issues
- Material Handling
- Positive Attitude
- Order Picking
- Warehouse Operations
- Shipping and receiving
- Equipment safety
- Pallet Jack Operation
- Blueprint Reading
- Hand tool use
- Manufacturing Experience
- Visual Inspection
- Quality Assurance
- Product Assembly
- Manufacturing background
- Safety understanding
- Safety Regulations Adherence
- Painting skills
- Safety practices
- Machine Operation
- Mechanical Aptitude
- Assembly and production
- Fusing, cutting, and measuring tools experience
- Expert in mechanical assembly
Overall Summary
Talented computer user support team member with excellent record diagnosing and resolving issues. Knowledgeable in hardware, software, and peripheral devices. Satisfy customers with fast, expert service.
Motivated retail professional skilled in processing transactions and merchandising products. Satisfy customers with exceptional service every day. Back up team members and always take on extra work.
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Languages
Persian
Native or Bilingual
Farsi
Native or Bilingual
Timeline
Apple Technician
Volt.inc
01.2023 - 12.2023
Warehouse Worker
American Pasteurization Company
06.2022 - 12.2022
Cashier
Mcdanold
01.2022 - 06.2022
High School Diploma -
River City High School
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