Adrian Agus
Voorhees,NJ
Summary
Proven expertise in advanced diagnostics and customer service, honed across roles including Certified Used Car Technician at Davis Honda. Excelled in enhancing vehicle performance and customer satisfaction through innovative solutions and effective communication. Skilled in electrical systems and troubleshooting, consistently delivering high-quality service and operational excellence.
Overview
23
23
years of professional experience
Work History
Certified Used Car Technician
Davis Honda
Burlington, NJ
03.2024 - Current
- Coordinated with parts department to order necessary components for repairs, minimizing delays and ensuring timely completion of services.
- Regularly reviewed technical manuals and attended training sessions to stay current on best practices in automotive repair techniques.
- Stayed up-to-date on industry trends and advancements, allowing for accurate diagnosis and repair of various makes and models.
- Assisted in training new technicians, sharing knowledge of proper diagnostic procedures and repair techniques.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Repaired and replaced worn and damaged components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Service Technician Level A
Piazza Honda
Langhorne, PA
10.2023 - 03.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
Senior Service Technician Level A
Piazza Honda
Philadelphia, PA
05.2017 - 10.2023
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed safety and emissions inspections.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Boosted team morale and productivity through effective communication and leadership.
Automotive Technician Level A
Mercedes Benz of Ft Washington
Fort Washington, PA
02.2009 - 06.2015
- Maintained up-to-date knowledge in industry advancements through continuous professional development courses and certifications.
- Conducted thorough inspections to identify potential issues, preventing costly repairs or breakdowns later on.
- Ensured smooth drivability by accurately diagnosing and repairing suspension-related concerns.
- Implemented safety procedures to ensure a secure working environment for all team members.
- Collaborated with service advisors to provide accurate estimates, ensuring clear communication with customers.
- Contributed to team success by assisting colleagues with challenging diagnostic or repair tasks as needed.
- Mentored junior technicians for improved performance and skill development in the workplace.
- Performed expert-level electrical system troubleshooting to resolve malfunctions in wiring, sensors, and control modules.
- Performed comprehensive engine diagnostics to pinpoint root causes of performance issues quickly and accurately.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed safety and emissions inspections.
Service Technician Level B
Sussman Acura
Maple Shade, NJ
09.2005 - 02.2009
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Service Technician Level C
Burns Honda
Marlton, NJ
08.2001 - 09.2005
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Associates - Automotive Engineering Technology
Lincoln Technical Institute
Philadelphia, PAHigh School Diploma - College Prep
Eastern Regional High School
Voorhees Township, NJ06.2001
Skills
- Advanced Diagnostics
- Machine Operation
- Remote Support
- Precision measuring
- Vehicle Maintenance
- Hydraulic systems
- Hardware Repair
- Electrical Systems
- System Installation
- Pneumatic Systems
- Performance Testing
- Mechanical Aptitude
- Control systems
- Customer Service
- Troubleshooting ability
- Work with Minimal Supervision
- Attention to Detail
- Flexible and Adaptable
- Punctual and Reliable
- Problem and Issue Resolution
- Installation and Repair
- Valid Driver's License
- Mechanical abilities
- Professional and Courteous
- Documentation And Reporting
Timeline
Certified Used Car Technician
Davis Honda
03.2024 - Current
Service Technician Level A
Piazza Honda
10.2023 - 03.2024
Senior Service Technician Level A
Piazza Honda
05.2017 - 10.2023
Automotive Technician Level A
Mercedes Benz of Ft Washington
02.2009 - 06.2015
Service Technician Level B
Sussman Acura
09.2005 - 02.2009
Service Technician Level C
Burns Honda
08.2001 - 09.2005
Associates - Automotive Engineering Technology
Lincoln Technical Institute
High School Diploma - College Prep
Eastern Regional High School