Carisa Briana Haines

Worked with multiple National Sales Managers in different markets.

Managed over 100 National accounts which also included political campaigns.

• Answered customer inquiries regarding products, pricing, and availability.
• Participated in weekly team meetings to discuss strategies for achieving goals.
• Developed relationships with key clients to ensure satisfaction and repeat business.
• Processed customer orders, exchanges, and returns, and kept customers informed about progress.
• Resolved order issues by consulting with appropriate departments.
• Managed multiple projects simultaneously while meeting strict deadlines.

Managed and processed linear and digital orders.

• Coordinated communication between sales teams and clients to streamline project workflow.
• Managed schedules and appointments for sales representatives efficiently.
• Assisted in the creation of sales presentations and marketing materials.
• Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
• Coordinated and finalized sales proposals to complete purchases.
• Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
• Processed orders received from customers within specified timelines.
• Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
• Developed and implemented processes to ensure accurate data entry into the customer relationship management system.

• Company reorganization due to purchase by TWC
• Coordinated national sales initiatives, aligning efforts with marketing and promotional strategies.
• Oversaw management of national accounts, facilitating relationships and ensuring effective communication.
• Ensured client satisfaction by delivering timely service and solutions.
• Coordinated sales activities between departments to ensure customer satisfaction.
• Reviewed reports to identify trends and opportunities, informing strategic decisions.
• Collaborated with National Cable communications teams in Louisville, Bowling Green, and Evansville to enhance service delivery.
• Worked directly with the National Cable communications for markets: Louisville, Bowling Green, and Evansville, Indiana

• Assisted Investor Relations Manager in daily operations
• Supported development of Annual Investor Report to inform stakeholders
• Managed and kept investor database accurate and current
• Coordinated media outreach for onsite events
• Facilitated customer support through effective public relations strategies

• Facilitated media interactions at onsite events to promote coverage.
• Drafted press releases and media advisories to disseminate important information.
• Collaborated on press releases for upcoming events at the exposition center, enhancing public awareness.
• Coordinated media outreach and maintained relationships with local journalists.
• Created and managed social media content for event promotions, increasing audience engagement and visibility.
• Updated and organized media kits to provide current information.
• Organized and maintained reporter's notebook for efficient information retrieval.
• Wrote marketing and public relations articles to support communication efforts.
• Provided customer support at the KY State Fair by addressing inquiries and promoting event features.