Carisa Manza
Lebanon,PA
Summary
Business Administration graduate who is currently enrolled in an MBA program. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
22
22
years of post-secondary education
Work History
Reception Manager
Hershey Animal Emergency Center
Hershey, PA
03.2023 - Current
- Manage front desk employees and ensure daily operations are being handled efficiently
- Managed over 100 customer calls per day
- Handle all financial ledger data and complete end-of-day financial procedures
- Bank Deposits
- Assists the HR manager in all hiring, firing, and reviews of the front desk staff
- Scheduling of reception shifts
- Training and supporting front office staff
- Tasks related to accounts receivable and accounts payable invoice duties
- Contacting past-due accounts
- Handling accounts payable tasks
- Maintained accurate records of guest information, billing details, and reservation data using hotel management software systems
- Consistently met or exceeded performance metrics related to customer satisfaction, revenue generation, and team collaboration efforts
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients
- Collaborated with other department managers to create seamless guest experiences
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed
- Fostered a welcoming atmosphere for guests upon arrival by maintaining a clean reception area and ensuring prompt assistance from staff members when needed
Administrative Assistant/Assistant Manager
Frederick Chevrolet body shop
Lebanon, PA
12.2017 - 03.2023
- Answer a large volume of phone calls a day, directing them to their destination or resolving the issue myself
- Communicate with customers to schedule appointments
- Coordinated all new appointments and built all files for upcoming appointments
- Scheduled weekly meetings in the department calendar
- Experience with DMS software
- Prepare communications, such as memos, emails, invoices, reports, and other correspondence
- Implemented workflow procedures based on direction from the supervisor
- Managed time cards and payroll
- Provided customer support in escalated situations
- Supervising employees day-to-day tasks
- Developed strategies to streamline and improve office procedures
- Assisted development and implementation of new administrative procedures
- Managed filing system, entered data and completed other clerical tasks
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
Receptionist
Apple Creek Veterinary Hospital
Lebanon, PA
02.2015 - 12.2017
- Identified and worked compassionately with clients in various emotional states
- Worked patiently with distressed, frustrated, or disgruntled clients
- Answered and triaged phone calls from clients
- Scheduled appointments and scheduled procedures
- Checked-in clients
- Monitored client flow from check-in to discharge
- Client callbacks
- Managing record requests between other hospitals and specialty practices
- Filled prescriptions
- Discharged patients
- Client education
- Maintained proper documentation in the electronic medical record
- Relayed appropriate information to/from clients to doctors and/or management.
Waitress and Bartender
501 Bar & Grill
Mount Aetna, PA
12.2011 - 10.2014
- Verified patron's identification to authenticate age requirements for alcohol purchase
- Maintained work area
- Communicating food orders efficiently to the kitchen
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure
Receptionist
PALMYRA ANIMAL CLINIC
Palmyra, PA
08.2010 - 12.2011
- Identified and worked compassionately with clients in various emotional states
- Worked patiently with distressed, frustrated, or disgruntled clients
- Answered and triaged phone calls from clients
- Scheduled appointments and scheduled procedures
- Checked-in clients
- Monitored client flow from check-in to discharge
- Client callbacks
- Managing record requests between other hospitals and specialty practices
- Filled prescriptions
- Discharged patients
- Client education
- Maintained proper documentation in the electronic medical record
- Relayed appropriate information to/from clients to doctors and/or management.
Education
M.B.A - Business
Southern New Hampshire University
03.2024 - Current
Bachelor of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH 07.2019 - 12.2023
HIGH SCHOOL DIPLOMA -
CEDAR CREST HIGH SCHOOL
Lebanon, PA 08.2006 - 06.2024
Skills
Problem Solving
undefinedTimeline
M.B.A - Business
Southern New Hampshire University
03.2024 - Current
Reception Manager
Hershey Animal Emergency Center
03.2023 - Current
Bachelor of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
07.2019 - 12.2023
Administrative Assistant/Assistant Manager
Frederick Chevrolet body shop
12.2017 - 03.2023
Receptionist
Apple Creek Veterinary Hospital
02.2015 - 12.2017
Waitress and Bartender
501 Bar & Grill
12.2011 - 10.2014
Receptionist
PALMYRA ANIMAL CLINIC
08.2010 - 12.2011
HIGH SCHOOL DIPLOMA -
CEDAR CREST HIGH SCHOOL
08.2006 - 06.2024
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