Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Small Group Concierge
Fountain Church
Pleasanton, CA
07.2023 - Current
Assist Small Group Director in leading a team of 40 plus leaders
Own team weekly email, casting vision and inspiration to the team, including special leader announcements
Onboard new leaders to the team, introducing them to the team processes and communicating leader weekly responsibilities
Assess groups attendance weekly and submit reports to Director
Strategize and work closely with Director on implementing and launching new groups
Lead Small Group Promotion Sundays from A to Z, including hospitality needs, scheduling of leader serve rotations, leading prayer huddles and providing ideas to the creative team for environment touches
Own group administration needs and train leaders on how to use online tools
Provide care and coaching for leaders
Serve guests by assisting them in finding a group fit
Retail Visual Merchandiser
WINSTON RETAIL
PLEASANTON, CA
11.2017 - Current
Merchandises various apparel brands in the retail sector, including & not limited to Free Assembly (Walmart), Under Armour (Macy's, Dick Sporting Goods & Kohls), Adidas (Soccer Pro), Lucky Brand (Macy's & JCPenney)
Develops strong relationships with store management and associates to ensure trust and accountability takes place
Executes brand visual directives to ensure sales floor meets visual standards and that retail strategies are being implemented
Provides expert product knowledge to associates and customers, equipping staff and elevating the customer shopping experience
Drives sales and customer inspiration by styling and dressing mannequins
Visual Merchandising Team Lead
TARGET
DUBLIN, CA
10.2015 - 12.2017
Drove positive EOY comps for 2016 4% in Ready-To-Wear and 2% comp in Kids Apparel
Drove sales visually by creating shops and boutiques within each apparel department
Drove sales verbally by engaging with guests, making selling suggestions, and introducing guests to new brands
Maintained apparel and accessories sales floor by branding, zoning and pushing
Created inspiration for guests through styling of mannequins, feature tables and setting floorplan per VMG
Lead style team in merchandising, selling techniques, fit sessions, huddles and execution of daily push
Managed apparel team daily on tasks, educate them on new brands and own VMG sets for brand launches.
Merchandise Analyst
ILEAF STYLE CORP
DUBLIN, CA
04.2015 - 09.2015
Spearheaded the vendor return process reducing losses by $2k in a 3 month period
Analyzed needs for regular replenishment for 4 major vendors and also placed orders for virtual sales
Communicated with vendors for store credits and refunds from initiating request to verifying end result
Executed customer care responsibilities, responding to messages, taking customer calls, return authorizations, customer refunds and replacements.
Outfitter - Mentor
TRUMAKER
SAN FRANCISCO, CA
09.2014 - 09.2015
Promoted to Mentorship within 4 months, career sales at $44,688 in a 5 month period, 92% closing rate
Accomplished weekly booking sessions in order to drive monthly sales
Presented samples, fabrics and purchase options to potential clients
Created package deals catering to the client needs and offered personal styling advice
Provided a “personal tailor” experience during appointments, taking and recording measurements
Presented additional product at first shirt deliveries and reorder appointments
Mentored a team of 3 people by leading weekly team calls and coaching them to accomplish their goals.
Product Developer Branded Division – Levi’s
HYBRID APPAREL
CYPRESS, CA
03.2013 - 08.2014
Increased carryover fabrics by 21% in one year helping to evolve the Levi Knits offering to buyers
Managed the development for the Men’s Levi’s Knits and Sweaters Line
Corresponded with overseas vendors daily on WIP styles and handled tech pack completion and distribution
Handled all fabric and trim sourcing and partner with Designer Director and Merchandiser on seasonal needs
Oversaw all approvals such as fabric quality, lab dips, strike offs, proto samples
Coordinated sample tracking and arrival of sample lines for handoff to merchandising
Handled tech pack completion and distribution to factories
Initiated and manage cost sheets from development styles to production orders
Lead production handoffs for bought styles ensuring bulk production orders are placed correctly to factories.
Men's Merchandiser - Retail
LUCKY BRAND JEANS
LOS ANGELES, CA
07.2009 - 02.2013
Contributed to a 47% increase in knits retail sales $ in 2012, which was a 92% increase in gross margin
Built assortment lines for knits, sweaters, active-wear and graphic t-shirts ($17 million in retail sales 2012) while working with planner to ensure open-to-buy strategies and inventory needs were being met
Analyzed sales trends weekly and took necessary actions to improve and react to the business
Partnered with Director, Vice President and Planner in building seasonal line plans and finalizing adoption
Led cross-functional team on a daily basis in ensuring design development, product costing and sourcing were being executed both to assortment and profit margin expectations
Presented sales results at hindsight meetings and assortment highlights to DMMs.
Education
Bachelor of Arts - Fashion Merchandising
College of Family And Consumer Sciences
05-2001
CALIFORNIA STATE UNIVERSITY
Skills
Team Supervision
Telephone Etiquette
Strong Interpersonal Skills
Strong Work Ethic
Outstanding Customer Service
Conflict Resolution
Hospitality
Guest Experiences
Training and Mentoring
Effective Problem Solving
Superior Organization
Effective Decision Making
Team Player Mentality
Detail-Oriented Approach
Relationship Building
Accurate Record Keeping
Reliability
Brand Image Alignment
Visual Merchandising
Product Development
Retail/Wholesale Merchandising
Attention to Detail
Sales
Styling
Affiliations
Fountain Church Small Group Leader (2016-present)
Fountain Church Connect Team Member (2018-present)
Accomplishments
Fountain Church Small Group Coach (2018 to present)