A professional technical leader with extensive years of experience in network and system management. Proven track record of leading successful IT projects, optimizing system performance, and driving technological innovation. Responsible for effective provisioning, installation/configuration, operations, and maintenance of systems hardware and software and related infrastructure. Determined and focused on growth-centric technology standards and practices which has helped in leading in application development initiatives, and ensuring accountability and determination.
Hi, I’m
Carisha Boneque Santos
Huntersville,NC
Summary
Overview
12
years of professional experience
1
Certification
Work History
Wells Fargo Bank
Senior Infrastructure Engineer
02.2022 - Current
Job overview
- Lead/participate in high-level technical concepts spanning technology and businesses
- Proactively develop specifications for complex infrastructure systems, design and test solutions
- Contributes to the testing of business, application, and technical infrastructure requirements
- Reviews and analyzes solutions for cloud security, secrets management, and key rotations
- Designs, codes, tests, debugs, and document programs using Agile development practices
- Designs complex system upgrades and resolves troublesome trends as they develop
- Develops long-range plan designed to resolve problems and prevent them from recurring
- Directs the daily risk and control flow of operations, focusing on policies, procedures, and work standards to ensure success
- Collaborates and consults with peers, colleagues, and managers to resolve issues and achieve goals
- Well versed with Service Now - Incident Change Release management
- Good experience on application monitoring tool like Splunk, AppDynamics, Grafana, Premetheus
- Experience in AutoSys or any scheduling mechanism
- Root Cause Analysis of repetitive and problem issues
- Report issues and resolve as per process and documentation.
- Developed comprehensive documentation on infrastructure architecture, processes, and procedures for easy reference by colleagues and stakeholders.
- Reduced downtime and increased system reliability through proactive monitoring and maintenance of critical infrastructure components.
- Maintained regulatory compliance by adhering to industry standards and implementing necessary controls within the IT environment.
- Collaborated with cross-functional teams to design, develop, and deploy scalable IT infrastructure solutions.
- Mentored junior engineers in best practices for deploying and managing complex IT infrastructures.
- Played a key role in the organization''s digital transformation journey by enabling agile infrastructure solutions that supported evolving business needs.
- Participated in development meetings for high-value customers and business operations updates.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Wells Fargo Bank
Infrastructure Engineer
02.2020 - 02.2022
Job overview
- Supported the initiatives that delivered workable end to end infrastructure solutions and participated in test planning and execution
- Communicated with end users to provide timely and accurate information and status updates
- Designed, built, enhanced, and integrated the infrastructure required to support various platforms and our business portfolio
- Troubleshoot and resolved tickets during implementation of store networks, first level network and wireless issues
- Presented recommendations for resolving ticket requests, and exercise some independent judgment while developing understanding of the process, policies and risk controls
- Collaborated and consulted with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Completed diagnostic quality assurance inspections
- Performed Audits and Data Corrections to ensure all inventory controls were met and reconciled report inventory discrepancies.
- Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
- Designed [Type] and [Type] infrastructures according to project specifications.
- Participated in development meetings for high-value customers and business operations updates.
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
Wells Fargo Bank
Operation Analyst 3
02.2018 - 02.2020
Job overview
- Managed multiple projects simultaneously while maintaining strict deadlines, ensuring successful completion within budget constraints.
- Improved operational efficiency by identifying and implementing process improvements and streamlining workflows.
- Maintained a strong focus on customer satisfaction, ensuring timely resolution of issues and implementing proactive measures to prevent future occurrences.
- Developed comprehensive reporting tools to enhance visibility into key business metrics for stakeholders.
- Supported change management efforts by effectively communicating new processes, procedures, and expectations to all affected personnel.
Wells Fargo Bank
Operations System Analyst 2
02.2016 - 02.2018
Job overview
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Investigated system issues and implemented resolutions to reduce downtime.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Organized system operating procedures to strengthen controls.
- Increased system security by identifying potential vulnerabilities and implementing robust safeguards against unauthorized access or data breaches.
- Executed successful integrations with third-party applications, expanding functionality available through core systems platforms without compromising stability or security considerations.
- Developed diagrams to describe and lay out logical operational steps.
Wells Fargo Bank
Operation System Analyst 1
06.2014 - 02.2016
Job overview
- Provided SSL certificates and key files to .NET applications connecting to MQ
- Supported, developed and integrated messaging technology, IBM WebSphere MQ, on various platforms such as z/OS, Unix, Solace and IIB
- Security liaison for ibm MQ mainly on the mainframe and distributed systems
- Consulted and assisted development teams with projects on z/OS, Unix, windows and Solace devices
- Troubleshoot and assisted with complex technical issues
- Documented and designed MQ critical message path to meet application and project requirements
- Provided exceptional production support during on call rotation.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Investigated system issues and implemented resolutions to reduce downtime.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
Wells Fargo Bank
Online Customer Service Banker/Coach
07.2012 - 06.2014
Job overview
- Provided direction and guidance to newly hired bankers through coaching and structured on the job training
- Handled escalated and unresolved calls from newly hired bankers
- Performed related duties as assigned or requested
- Processed online transactions, answered routing software platforms, and assisted in online bill pay
- Was responsible for cross-selling or referring products/services that best fits customer's needs
- Processed detailed fraud claims for customers and assistance employees with difficult fraud claim request.
Education
University of North Carolina At CharlotteCharlotte, NC
Bachelor of Science from Computer Engineering
05.2012
University Overview
Skills
- Technology Infrastructure Development
- IBM WebSphere MQ Middleware Technology
- Technology Leader
- Software & Technical Skills
- Operating System Administration
- Infrastructure Automation
- Data Center Operations
- Cross-Functional Team Collaboration
- Continuous Integration and Deployment
- Scripting and Programming Languages
- Incident and Problem Management
- Application Load Balancing
- Change and Release Management
- Attention to Detail
- Critical Thinking
- Communication and Team Collaboration
- Security management
- Infrastructure development
- Firewalls
Ibm Websphere Mq Middleware Technology
Ibm Websphere Mq Middleware Technology
A choice of programming interfaces, and programming languages to connect to IBM WebSphere MQ. IBM WebSphere MQ is messaging and queuing middleware, with point-to-point, publish/subscribe, and file transfer modes of operation.Technology Leader
Technology Leader
Accepts the responsibility of a tech leader by setting example, helping with mentoring and decision-making, and coaching. Provides technical leadership to the IT teams that provides system operations, change management, configuration management, user support, IT security, database administration, and training. Agile Transformation for the MQ and Mediation team. Strong mentor to junior team members.Software Technical Skills
Software Technical Skills
- Strong middleware experience with IBM WebSphere MQ in multiplatform environments
- Mainframe, Unix, Linux, Windows, WebSphere Message Broker (IIB) and Solace
- Security on the mainframe and distributed systems
- NET, JAVA, JMS and C# applications
- Excellent troubleshooting and problem-solving skills
- Ability to efficiently support multiple projects and tasks in order to meet application timeline
- Oracle SQL
- Good experience in scripting - Shell, Automations
- Experience in Ansible, uDeploy and WebLogic
Education Certifications
Education Certifications
- University of North Carolina at Charlotte, NC, B.S. - Computer Engineering, Mathematics, 05/2012
- Azure 900, 05/2023
- IBM WebSphere MQ, 04/2017
- System Administration
Technology Infrastructure Development
Technology Infrastructure Development
Enables, builds, and runs the applications that underpin the businesses requirement. This includes compute, network, workplace, data platform and edge capabilities. This comprises of cloud environments, on premise data centers and edge computing devices all connected by enterprise networks. This flexibility requires a dynamic infrastructure engineering discipline that integrates innovation, automation and optimization.Certification
IBM Websphere MQ Systme administration - April 2017
Azure 900 cloud - May 2023
Timeline
Senior Infrastructure Engineer
Wells Fargo Bank
02.2022 - Current
Infrastructure Engineer
Wells Fargo Bank
02.2020 - 02.2022
Operation Analyst 3
Wells Fargo Bank
02.2018 - 02.2020
Operations System Analyst 2
Wells Fargo Bank
02.2016 - 02.2018
Operation System Analyst 1
Wells Fargo Bank
06.2014 - 02.2016
Online Customer Service Banker/Coach
Wells Fargo Bank
07.2012 - 06.2014
University of North Carolina At Charlotte
Bachelor of Science from Computer Engineering
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