Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Carisha Gibbs Mckain

Monroe,NY

Summary

Forward thinking leader experienced in mediating conflicts,constructing sound decisions and multitasking in fast past environments. Dedicated to enhancing internal and external patron loyalty and strengthening rapport with reputable marketing skills while enhancing service standards and performance boost productivity and exceed organizational goals.

Overview

18
18
years of professional experience

Work History

Produce Department Manager

West Point Commissary
10.2023 - Current
  • Ensures accurate pricing and signage, maintaining compliance with company guidelines and regulations.
  • Coach and mentoring new team members.
  • Improves staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintains a positive work environment, leading to high employee morale and retention.
  • Promotes strong leadership skills by managing projects from start to finish.
  • Leads team meetings to communicate updates on company policies or initiatives while promoting open dialogue among staff members for continuous improvement.
  • Responds proactively to market trends by introducing new products or modifying existing offerings accordingly.
  • Keeps department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Assists in organizing and overseeing assignments to drive operational excellence within the department
  • Handles all ordering,receiving,and processing of all receipts
  • Reduces waste and shrinkage by implementing proper inventory management techniques.
  • Establishes performance metrics for staff members, regularly reviewing progress toward individual goals as well as overall department objectives.
  • Ensures all employees are practicing safety protocols while using knives ,trimmers ,and any other cutting tools
  • Oversees daily maintenance tasks such as cleaning, trimming, watering plants, ensuring an appealing shopping environment for customers at all times.
  • Maintains positive customer relations by addressing problems head-on and implementing successful corrective actions.

Computer Ordering Technician

West Point Commissary
02.2006 - 09.2023


  • Used a HHT handheld device to maintain accuracy of product on hand within the store, also making sure the counts were correct so that products can be ordered properly
  • Monitored upcoming and current planograms on Relex as well as being able to view new and upcoming resets
  • Indicated all issues with the planograms in Relex when there was a problem performing a resets for many of various reasons
  • Thoroughly activated and deactivated all new items as well as deleted items prior to all store resets
  • Received items by checking the shipment against appropriate document for verification
  • Performed stock counts and cycle counts on items showing negative balances or irregular ordering patterns
  • Participated in yearly inventory within the grocery department counting and labeling all cases
  • Handled weekly Inspections in the bakery and grocery department, writing up broken equipment and hazardous safety issues
  • Ordered all of the Promotional Displays ,club packs, customer special request items ,and seasonal products
  • Pulled all expired and damaged product off sales floor then scanned out under salvage to be thrown out while making sure counts were accurate
  • Filtered out all distributor orders daily from high to low assuring excess product is not being ordered
  • Worked closely with Sales Representatives to investigate items not on file or any ordering discrepancies
  • Used HHT handheld to perform adjustments on items that were no longer sellable, expired ,and or damaged in the store warehouse or coolers


Store Associate

Kohls Department Store
11.2019 - 05.2020
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Located merchandise across various stores to address customer needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Managed efficient cash register operations.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Evaluated prices and conducted audits to detect and correct price discrepancies.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.

Home Health Aide

First Choice
08.2017 - 10.2018
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Documented vital statistics and coordinated with health care providers.
  • Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Developed individual care plans for clients based on specific needs.
  • Scheduled and coordinated medical appointments.
  • Followed nutritional plans to prepare optimal meals.
  • Assisted disabled clients to support independence and well-being.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Administered medications in accordance with doctor's instructions.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Store Associate

Nike Factory Store
08.2011 - 05.2013
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Efficiently managed large volume orders and assisted customers with specific requests ensuring timely delivery and increased satisfaction levels.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Louis D Brandies
New York, NY
06.2002

Skills

  • Display production
  • Budget Administration
  • Project Planning
  • Product Merchandising

Accomplishments

-Received an Outstanding Employee Award for 10 consecutive Years

-Nominated as the lead trainer in the new online ordering system

-Received on the spot rewards for Exceptional work ethic and dedication

Additional Information

Nominated Employee of the quarter

Creative

Multitasker

Outstanding Customer Service Skills

Excellent Communication Skills

Team Player

Highly Motivated


Timeline

Produce Department Manager

West Point Commissary
10.2023 - Current

Store Associate

Kohls Department Store
11.2019 - 05.2020

Home Health Aide

First Choice
08.2017 - 10.2018

Store Associate

Nike Factory Store
08.2011 - 05.2013

Computer Ordering Technician

West Point Commissary
02.2006 - 09.2023

High School Diploma -

Louis D Brandies

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Carisha Gibbs Mckain