Angela Kearns
Atlanta,GA
Summary
Resourceful Produce Department Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, quality control, and staff training. Excel in leadership, problem-solving, and customer service to achieve department goals.
Overview
17
17
years of professional experience
Work History
Produce Department Manager
Kroger
Decalb, GA
02.2008 - Current
- Streamlined operational workflow through detailed planning in the Produce Department.
- Ensured continuous monitoring of inventory levels of fresh produce.
- Ensured smooth order processing through inter-department collaboration.
- Directed team in following procedures for optimal customer satisfaction.
- Held department meetings to address goals and objectives.
- Monitored and maintained product quality consistently.
- Guided new hires in best practices for managing produce items and customer interactions.
- Maintained well-stocked displays with visually appealing product arrangements.
- Maintained cleanliness of work area by sweeping floors, cleaning shelves, disposing of trash bins regularly.
- Inspected incoming shipments of fruits and vegetables for freshness, quality, quantity accuracy, and compliance with food safety regulations.
- Resolved customer complaints or inquiries in a professional manner according to company policies.
- Managed store budget for Produce Department expenses such as labor costs, supplies.
- Analyzed sales data from previous months to identify trends in purchasing behaviors.
- Implemented strategies to increase sales volume within the department.
- Participated in weekly store meetings discussing issues related to the operation of the store.
- Adhered to all health codes and safety regulations when handling produce goods.
- Organized promotional activities such as discounts or special offers for seasonal items.
- Assisted customers with selection of produce items upon request.
- Received produce deliveries and unloaded produce.
- Trained and coached new team members.
- Participated in quarterly inventory counts and conducted inventories.
- Assisted customers with produce questions and special orders.
- Replenished, rotated and culled displays several times daily.
- Trimmed, washed, and bundled produce.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Maintained department equipment and advised general manager of equipment repair needs.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Provided clear, attractive and consistent signage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
Assistant Produce Manager
Kroger
Decalb , GA
11.2014 - 11.2018
- Developed and maintained relationships with vendors to ensure quality produce was available for customers.
- Organized and supervised the receiving, stocking, rotating, pricing and merchandising of all produce items.
- Reviewed invoices to verify accuracy of order quantities and prices.
- Maintained a clean work area by cleaning counters, shelves and displays regularly.
- Ensured that departmental standards were met in regards to product freshness, presentation, safety and sanitation guidelines.
- Provided training for new employees on proper handling of produce merchandise.
- Analyzed sales data to identify trends and forecast future needs of products.
- Created weekly schedules for staff members based on customer traffic patterns.
- Monitored inventory levels to ensure adequate supply of merchandise was available at all times.
- Ordered stock from suppliers according to established purchasing procedures.
- Resolved customer complaints in a professional manner.
- Conducted regular inspections of the store's perishables section to ensure it meets health regulations.
- Implemented strategies to reduce shrinkage in the department due to theft or spoilage.
- Worked closely with other departments such as marketing and accounting when necessary.
- Managed daily operations including opening and closing duties, cashiering, stocking shelves.
- Demonstrated an understanding of food safety principles related to perishable goods handling.
- Enforced company policies regarding employee conduct while working in the department.
- Performed periodic inventories of stock levels in order to maintain accurate records.
- Received produce deliveries and unloaded produce.
- Assisted customers with produce questions and special orders.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Trained and coached new team members.
- Participated in quarterly inventory counts and conducted inventories.
- Trimmed, washed, and bundled produce.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Provided clear, attractive and consistent signage.
- Maintained department equipment and advised general manager of equipment repair needs.
- Replenished, rotated and culled displays several times daily.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Bookkeeper
Kroger
Decalb, GA
11.2009 - 11.2014
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Ensured accuracy in all accounting entries and records.
- Developed internal control procedures to ensure accurate recordkeeping.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Posted journal entries to the general ledger system accurately and timely.
- Performed account analysis as required by management.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Documented transaction details to track and manage financial data.
- Handled sensitive financial information with confidentiality and integrity.
- Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Provided support during external audits by preparing necessary documents and answering inquiries.
- Monitored cash flow, preparing reports to inform management of financial status.
- Received and recorded cash, checks and transfers.
- Matched orders with invoices and recorded required information.
Customer Care Representative
Kroger
Decalb, GA
11.2009 - 11.2014
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Processed orders accurately and efficiently according to established procedures.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Provided training support for new hires related to customer service processes and procedures.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Supported customers to maintain positive relationships throughout and following sales processes.
Cashier
Kroger
Decalb, GA
02.2009 - 11.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Some College (No Degree) - Business
Ashworth College
Norcross, GASkills
- Promotion planning
- Purchasing and planning
- Vendor liaison
- Produce trimming
- Display production
- Department supervision
- Produce washing
- Purchasing functions
- Promotional planning
- Produce management
- Inventory counting
- Pricing strategy
- Display replenishment
Timeline
Assistant Produce Manager
Kroger
11.2014 - 11.2018
Bookkeeper
Kroger
11.2009 - 11.2014
Customer Care Representative
Kroger
11.2009 - 11.2014
Cashier
Kroger
02.2009 - 11.2014
Produce Department Manager
Kroger
02.2008 - Current
Some College (No Degree) - Business
Ashworth College