Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
Maintained organized, fun and interactive classroom to help children feel safe.
Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners
Customer Service Representative
Everise
01.2018 - 10.2020
Provided benefit information in regards to health insurance coverage
Ensured correct and accurate information was given while also providing a positive experience
Maintained 90% and above on Quality Assurance and Customer satisfaction surveys
Production Specialist
American Greetings
01.2011 - 12.2017
Fabricated and assembled products based on customers' specifications.
Helped shipping line by pre-assembling boxes to be filled with finished products.
Implemented process improvements that reduced lead times for custom orders, improving customer satisfaction levels.
Chief of Operations and Strategy at The Leap Center - Healthcare Learning and Performance CenterChief of Operations and Strategy at The Leap Center - Healthcare Learning and Performance Center