Carissa Alvarez
Carson,CA
Summary
Results-driven Sales Associate with expertise in customer engagement and upselling strategies at Michaels. Proficient in cash handling and time management, contributing to team collaboration and sales achievement. Experienced in training new associates to enhance productivity and service quality. Recognized for quick resolution of customer inquiries, fostering repeat business and maintaining visual merchandising standards.
Overview
10
10
years of professional experience
Work History
Sales Associate
Michaels
06.2020 - 02.2023
- Enhanced shopping experiences by assisting customers with product selections.
- Created welcoming atmospheres for existing and potential customers.
- Ensured efficient checkout experiences by accurately processing transactions.
- Achieved sales goals through teamwork and effective departmental communication.
Restaurant Crew Lead
Boondocks Food And Fun
03.2017 - 01.2019
- Enhanced workflow efficiency by supervising daily operations and safety adherence.
- Boosted team performance by training new crew members on established protocols.
- Optimized inventory management, reducing waste and maintaining optimal stock levels.
- Increased service efficiency by implementing process improvements and reducing downtime.
- Ensured high-quality work by monitoring team performance and addressing concerns.
Sales Associate
Saks Fifth Avenue OFF 5th
11.2014 - 11.2015
- Maintained visual merchandising standards to ensure appealing store presentation and compliance with brand guidelines.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and encouraging repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
HomeGoods
06.2013 - 12.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new associates on cash handling procedures and customer service standards.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
Education
Associate of Science - Information Technology
Colorado Technical University
Colorado Springs, CO03-2016
Skills
- Teamwork and collaboration
- Effective time management
- Problem-solving skills
- Efficient learner
- Customer engagement
- Upselling strategies
- Precision in cash handling
Timeline
Sales Associate
Michaels
06.2020 - 02.2023
Restaurant Crew Lead
Boondocks Food And Fun
03.2017 - 01.2019
Sales Associate
Saks Fifth Avenue OFF 5th
11.2014 - 11.2015
Sales Associate
HomeGoods
06.2013 - 12.2014
Associate of Science - Information Technology
Colorado Technical University