Carissa Beck
Spring Hill,US
Summary
I am a Senior Patient Care Coordinator with a strong foundation in customer service and healthcare administration, bringing experience in managing patient records, scheduling, and conflict resolution. I am committed to fostering a supportive and team-oriented workplace, with a focus on improving patient/client satisfaction and streamlining operations.
Overview
5
5
years of professional experience
Work History
Senior Patient Care Coordinator
Results Physiotherapy
04.2024 - Current
- Greets everyone who enters the clinic in a friendly and welcoming manner
- Schedules new referrals received by fax or by telephone from patients, physician offices
- Provide compassionate support to patients, addressing concerns and facilitating smooth communication between patients, families, and medical staff
- Meticulously verify insurance coverage, process payments, and maintain an organized front office, contributing to efficient clinic operations and patient satisfaction
Stylist
Envy Hair Salon
01.2023 - 04.2023
- Partnered with independent stylists to expand services to include; weekend appointments, late night appointments, and in-home services for children/adults with special needs
- Optimized booking systems, leading to improved efficiency and increased client satisfaction in a fast-paced salon environment
- Provided personalized hair care advice, curating product kits to address specific client concerns and promote hair health
- Revamped front desk operations, leading to improved customer service ratings and a notable increase in repeat clientele
Assistant Manager/Front Desk
931 Beauty Co.
02.2021 - 09.2021
- Maintained meticulous salon cleanliness standards, consistently passing state board inspections and enhancing the overall client experience
- Assisted manager in multifaceted operations, from inventory management to customer service, enhancing overall salon performance
- Coordinated with team to ensure smooth operations
- Mentored new hires on cash handling and customer service best practices
Key Holder/Assistant Manager
Sally Beauty
07.2020 - 02.2021
- Maintained accurate inventory records for curbside and ship-from-store orders
- Ensured precise cash handling and transaction processing
- Assisted management in daily operations
- Provided exceptional customer support, addressing inquiries and resolving issues promptly
Host Lead/Server
Puckett's Grocery & Restaurant
03.2020 - 07.2020
- Fostered positive team dynamics by promptly completing side work, contributing to overall restaurant efficiency and staff morale
- Demonstrated meticulous attention to detail in POS system entries, minimizing errors and ensuring smooth kitchen operations
- Cultivated a welcoming atmosphere as first point of contact, setting the tone for exceptional dining experiences and repeat patronage
Education
Cosmetologist - Cosmetology
TCAT
Hohenwald, TN09.2022
Business and Social Media Marketing - undefined
Nashville State
06.2021
Skills
- Customer Service
- Detail Oriented
- Inventory Management
- Appointment Scheduling
- Conflict Resolution
- Networking
- Brand Development
Personal Information
Title: Customer Care Coordinator
Additionalinformation
Authorized to work in the US for any employer, Driver's License
Timeline
Senior Patient Care Coordinator
Results Physiotherapy
04.2024 - Current
Stylist
Envy Hair Salon
01.2023 - 04.2023
Assistant Manager/Front Desk
931 Beauty Co.
02.2021 - 09.2021
Key Holder/Assistant Manager
Sally Beauty
07.2020 - 02.2021
Host Lead/Server
Puckett's Grocery & Restaurant
03.2020 - 07.2020
Business and Social Media Marketing - undefined
Nashville State
Cosmetologist - Cosmetology
TCAT
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