Carissa Bishop
Fort Worth
Summary
Results-driven operations manager known for enhancing logistics efficiency through CRM implementation and KPI development. Proven track record in coordinating cross-functional teams and streamlining workflows to improve service delivery and operational growth. Committed to fostering scalable processes that elevate organizational performance.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Operations Manager (Contract)
Future Express
Dallas-Fort Worth
01.2026 - 05.2026
- Implemented and customized HubSpot CRM, including workflows, pipelines, reporting tools, and dashboard development to streamline operations.
- Developed KPI dashboards and operational reporting tools to improve leadership visibility, accountability, and decision-making.
- Coordinated cross-functional teams, vendors, and stakeholders to align operational priorities with business objectives.
- Identified process inefficiencies and implemented workflow improvements to enhance consistency and scalability.
- Developed operational workflows, SOPs, and process documentation to establish structure for growing logistics organization.
- Led and supported a team of 10 agents while developing onboarding programs, training resources, and performance visibility tools.
- Managed daily operational support activities while facilitating communication between sales, operations, and customer service teams.
- Established reporting standards, documentation processes, and operational controls to support future growth and organizational development.
Logistics Planner
ClearJet
Dallas-Fort Worth
08.2024 - 01.2026
- Managed over 150 active transportation lanes for multiple clients while maintaining service levels, shipment visibility, and delivery timelines.
- Coordinated end-to-end transportation operations across first, middle, and final mile logistics, managing freight movement from airport arrival through final delivery.
- Tracked operational KPIs, shipment performance, flight schedules, and transportation activity to enhance visibility and support informed decision-making.
- Analyzed transportation data and operational trends to identify opportunities for efficiency improvements and enhanced service quality.
- Served as the primary point of contact for customers, drivers, airlines, warehouses, and internal teams, providing shipment updates and resolving service issues.
- Monitored overnight transportation operations, maintaining 24/7 communication with drivers to ensure timely execution of time-critical shipments and effective airport recoveries.
- Coordinated airport pickups, delivery schedules, vehicle assignments, and shipment recovery efforts while managing shipment exceptions, delays, and escalations.
- Selected and scheduled appropriate transportation equipment, including cargo vans, box trucks, flatbeds, and tractor-trailers, based on shipment requirements and delivery timelines.
- Collaborated with carriers, brokers, customers, airports, warehouses, and internal teams to ensure successful shipment execution within TSA-regulated transportation environments.
Dispatch Manager
DWS
Dallas-Fort Worth
08.2023 - 07.2024
- Received service requests, assessed operational requirements, created work orders, and dispatched drivers and equipment to ensure efficient service delivery.
- Monitored service events from initiation through completion, communicating with customers, drivers, and business partners to facilitate timely resolution.
- Utilized GPS and vehicle tracking systems to monitor driver locations, support dispatch decisions, and improve response times.
- Managed towing, recovery, and roadside service operations for light-duty and heavy-duty vehicles, including passenger vehicles, motorcycles, RVs, commercial trucks, and trailers.
- Managed repossession assignments by tracking vehicle locations, coordinating recovery efforts, and maintaining detailed status records.
- Served as the primary point of contact for clients, providing service updates, resolving escalations, and ensuring customer satisfaction.
- Coordinated with field personnel and internal teams to resolve operational challenges and uphold service-level expectations.
- Processed driver settlements, maintained operational documentation, and supported accurate billing and recordkeeping processes.
Logistics Specialist
DAVACO
Dallas-Fort Worth
01.2020 - 12.2022
- Coordinated logistics operations supporting nationwide field service projects, ensuring timely delivery of materials, equipment, and resources.
- Managed travel logistics for technicians and project teams using Sabre and other scheduling systems to support multi-site deployments.
- Negotiated transportation services and carrier rates, achieving cost-effective solutions for project execution.
- Identified and resolved logistics challenges, shipment delays, and operational issues to maintain project schedules and service commitments.
- Tracked and analyzed logistics data using Excel, including VLOOKUPs and Pivot Tables, to enhance reporting and operational visibility for informed decision-making.
- Communicated with vendors, carriers, project managers, and field personnel to provide status updates, resolve issues, and maintain project readiness.
- Prepared and maintained operational reports, documentation, and project tracking records to support leadership and client requirements.
- Collaborated with cross-functional teams to streamline processes and enhance project execution across multiple locations.
Project Manager
The Enpro Group
Dallas-Fort Worth
12.2014 - 12.2019
- Developed proposals, scopes of work, RFP responses, and project documentation based on site surveys, building layouts, measurements, and customer requirements to ensure comprehensive project planning.
- Managed client projects from initial request through completion, including scheduling, material procurement, technician coordination, invoicing, and project closeout.
- Acted as primary point of contact for clients, delivering project updates, resolving escalations, and enhancing customer satisfaction throughout project lifecycle.
- Coordinated technician dispatch, travel arrangements, and deployment schedules for projects across multiple locations.
- Reviewed and submitted before-and-after project documentation, including completion photos and supporting records for client approval.
- Supported emergency response and after-hours service requests through a 24/7 on-call rotation.
- Performed hands-on installation work for local retail customers to support project completion and service commitments.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
New Hampshire, OH04-2026
Skills
- Operations Management
- Project Coordination
- Process Improvement
- Cross-Functional Collaboration
- Stakeholder Management
- Team Leadership
- Standard Operating Procedures (SOPs)
- Continuous Improvement
- HubSpot CRM
- Jira
- Microsoft Excel (Pivot Tables, VLOOKUP)
- Microsoft 365
- Google Workspace
- Slack
- Dashboard Development
- Transportation Management Systems (TMS)
- Supply Chain Management
- Vendor Management
- Air Freight Logistics
- First, Middle & Final Mile Logistics
- KPI Reporting
- Data Analysis
- Customer Relationship Management
- Workflow Optimization
- Problem Solving
Certification
- ASCM Supply Chain Procurement, 02/01/26 to Present
- Lean Six Sigma Green Belt, 04/01/26
Timeline
Operations Manager (Contract)
Future Express
01.2026 - 05.2026
Logistics Planner
ClearJet
08.2024 - 01.2026
Dispatch Manager
DWS
08.2023 - 07.2024
Logistics Specialist
DAVACO
01.2020 - 12.2022
Project Manager
The Enpro Group
12.2014 - 12.2019
Bachelor of Science - Criminal Justice
Southern New Hampshire University