Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carissa Black

Boise,ID

Summary

Experienced public service professional with a background in law enforcement and library services. Skilled in conducting sensitive interviews, interpreting policy, managing confidential records, and supporting individuals from diverse socioeconomic backgrounds. Proven ability to balance empathy with attention to legal and procedural accuracy in client-facing roles.

Overview

14
14
years of professional experience

Work History

Assocaite Librarian

Ada Community Libraries, Victory Branch
Boise, Idaho
07.2023 - Current
  • Conducted reference interviews and assisted diverse patrons with sensitive and complex information needs, demonstrating strong interpersonal communication and confidentiality.
  • Maintained and managed accurate records of patron activity and circulation, emphasizing attention to detail and data integrity.
  • Interpreted library policies to ensure equitable access and services.
  • Provides excellent customer service (in person, by phone, email, online, etc.) in locating information and materials; by providing basic reference/reader’s advisory; and in guiding patrons in the effective use of library resources. Refers persons requiring professional assistance to a Librarian.
  • Informs patrons of library policies/procedures and addresses concerns or violations in a positive manner.
  • Provides instruction and technical assistance to patrons in a variety of areas including online catalogs and databases, the Internet, and other digital media, and in using computers, digital devices and other equipment. Assists with printing, copying, and self-checkout machines.
  • Plans, implements, and evaluates programs of interest for children, teens and/or adults (in-person or virtual).
  • Promotes library use, programs/events and services through displays, presentations, booklists, training materials, participation in community events, communications and publicity distribution.
  • Collects statistics, prepares reports, and makes recommendations on specific areas of library service.
  • Provides a variety of clerical and/or technical tasks including checking in/out material, processing holds, issuing library cards, updating/reconciling patron accounts, etc.
  • Participates in meetings/training and serves on work committees to contribute to the effectiveness of the library.

Field Representative

U.S. Census Bureau, U.S. Department Of Commerce
Los Angeles, CA
12.2024 - Current
  • Conducted in-person (door-to-door) and phone interviews to gather accurate survey and census data within assigned geographic regions
  • Explained the purpose of census surveys to respondents, ensuring compliance and accurate data collection by clearly communicating complex information
  • Accurately recorded and submitted data using laptop-based software and paper forms, maintaining strict confidentiality and data integrity
  • Built rapport with diverse individuals and households, overcoming reluctance and encouraging participation through effective interpersonal communication
  • Maintained detailed and organized personal payroll records including time worked, mileage, and reimbursable expenses
  • Adhered to strict federal protocols and completed required training sessions, both in-person and virtually, to stay current on data collection procedures
  • Worked independently under minimal supervision, managing daily field operations and prioritizing tasks in a fast-paced, deadline-driven environment

Library Assistant

Priest Lake Public Library
Priest Lake, ID
09.2022 - 07.2023
  • Greeted patrons upon entrance to library and offered assistance with needs or issues.
  • Answered patrons' questions and assisted in finding materials requested.
  • Returned books to circulation by placing on proper shelves.
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
  • Maintained accurate library records for inventory of periodicals and books.
  • Operated networked and standalone PCs, photocopier, fax machine and scanner.
  • Developed strong understanding of cataloging books and other materials through various methods.
  • Prepared and maintained displays and displayed cases.
  • Implemented and helped manage summer reading program for children.
  • Verified and documented inter-library loans in computer system.
  • Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
  • Sorted books, publications and other items according to established procedures.
  • Located books and periodicals for patrons.
  • Opened and closed library during specified hours and secured library equipment.
  • Designed or maintained library websites and online catalogs.

Park Ranger

Idaho Department of Parks and Recreation
Coolin, ID
11.2019 - 09.2022
  • Answered inquiries from visitors and provided information regarding park layout and history.
  • Executed guided visitor tours to convey park information and highlight notable areas.
  • Patrolled trails and enforced adherence to park safety rules and regulations to prevent injuries and accidents among visitors.
  • Contributed to park ranger training and development by mentoring and assisting new team members with tasks.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Conducted research into habitat and conditions of animals in wild.
  • Promoted nature issues and environmental topics by planning and executing small and large events to raise awareness and generate sponsorships.

Law Enforcement Officer

Dept of Interior
Denver, CO
06.2011 - 10.2019
  • Interpreted federal regulations and explained enforcement decisions to the public and partner agencies.
  • Maintained financial and legal records with high accuracy and discretion.
  • Prepared case documentation and participated in hearings and collaborative policy discussions.

Community Service Officer

Boise Police Department
Boise, ID
02.2015 - 07.2017
  • Conducted on-scene and phone-based fact-finding interviews with crime victims and witnesses; evaluated safety risks and gathered critical details for reports and investigations.
  • Wrote clear, concise investigative reports for both criminal and non-criminal cases; documented evidence and compiled findings for legal review and court proceedings.
  • Processed crime scenes and collected forensic evidence using photographic, fingerprint, and documentation techniques; ensured integrity and chain of custody of all evidence.
  • Responded independently to a wide range of service calls, including emotionally difficult situations such as death scenes and significant injuries.
  • Collaborated with detectives, crime lab staff, and external agencies to support investigations; maintained and interpreted law enforcement records and codes.
  • Created outreach materials, coordinated with city officials and media, developed public programs, and received multiple commendations for professionalism and work ethic.

Education

Land Management Protection Officer - Federal Law Enforcement

Federal Law Enforcement Training Center
Brunswick, GA
07.2019

Associate of Science - Criminal Justice

Skagit Valley Community College
Mount Vernon, WA
05-2011

Master of Arts - Applied Historical Research

Boise State University
Boise, ID
12.2010

Skills

  • Skilled Researcher
  • Administrative Work Management
  • Service-Oriented
  • Verbal and Written Communication
  • Library Databases and Programming
  • Program Management
  • Case Documentation & Eligibility Determination
  • Interviewing & Needs Assessment
  • Idaho Code Familiarity (or ability to learn quickly)
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Data Entry & Records Management
  • Conflict De-escalation
  • Public Communication & Customer Service
  • Financial Recordkeeping
  • Legal/Policy Interpretation

Timeline

Field Representative

U.S. Census Bureau, U.S. Department Of Commerce
12.2024 - Current

Assocaite Librarian

Ada Community Libraries, Victory Branch
07.2023 - Current

Library Assistant

Priest Lake Public Library
09.2022 - 07.2023

Park Ranger

Idaho Department of Parks and Recreation
11.2019 - 09.2022

Community Service Officer

Boise Police Department
02.2015 - 07.2017

Law Enforcement Officer

Dept of Interior
06.2011 - 10.2019

Land Management Protection Officer - Federal Law Enforcement

Federal Law Enforcement Training Center

Master of Arts - Applied Historical Research

Boise State University

Associate of Science - Criminal Justice

Skagit Valley Community College

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Carissa Black