Carissa brewer
Ann Arbor,MI
Summary
Dynamic and results-driven professional with a strong customer service focus, honed at Tropical Smoothie. Proven team leader skilled in cash handling and training, enhancing operational efficiency and team performance. Recognized for cultivating positive customer relationships and implementing effective solutions to improve service quality. Committed to fostering a collaborative work environment.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
10
10
years of professional experience
Work History
Shift Leader
Tropical Smoothie
Ann Arbor, MI
06.2024 - 09.2025
- Assisted team in maintaining operational efficiency during busy shifts.
- Learned and adhered to safety protocols while handling equipment and supplies.
- Supported inventory management by organizing stock levels and conducting audits.
- Communicated effectively with team members to ensure smooth workflow transitions.
- Participated in training sessions to enhance product knowledge and service techniques.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Noodle Ambassador
Noodles & Company
Ann Arbor, MI
08.2023 - 03.2024
- Cultivated customer relationships through engaging product demonstrations and tastings.
- Educated customers on diverse noodle varieties and preparation techniques to enhance their culinary experiences.
- Collaborated with team members to streamline service processes, improving overall efficiency during peak hours.
- Assisted in inventory management by monitoring stock levels and ensuring product availability for customers.
- Implemented feedback collection methods to assess customer satisfaction and inform product offerings.
Cashier
Speedway Gas Station
Ann Arbor, MI
03.2022 - 02.2023
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring balanced receipts at shift end.
- Assisted customers with product inquiries to enhance shopping experience.
- Implemented promotional displays to drive sales and increase store visibility.
- Trained new cashiers on register operations and customer service protocols.
- Collaborated with team members to streamline checkout procedures during peak hours.
- Resolved customer issues promptly, contributing to improved satisfaction ratings.
- Monitored inventory levels at checkout area, reporting discrepancies as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Kroger
Jackson, MI
08.2021 - 11.2021
- Engaged customers through effective communication to enhance overall shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Assisted in maintaining product displays and inventory organization for optimal merchandising.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
General Merchandiser
Meijer
Jackson, MI
09.2020 - 07.2021
- Managed inventory levels to ensure product availability and minimize stockouts.
- Analyzed sales data to identify trends and optimize product placement.
- Collaborated with suppliers to negotiate pricing and improve delivery timelines.
- Developed promotional displays that enhanced customer engagement and boosted sales.
- Trained new staff on merchandising standards and operational processes.
- Conducted regular audits of merchandise presentation to maintain brand consistency.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Led team meetings to discuss performance metrics and set merchandising goals.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
Business Manager
Dillons Auto Repair
Jackson, MI
10.2015 - 08.2019
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Developed strategic plans to optimize resource allocation and enhance team performance.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Coordinated cross-departmental communication to streamline project execution and align objectives.
- Analyzed business performance data to identify trends and support decision-making processes.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Host
Olive Garden
Jackson, MI
09.2015 - 10.2016
- Greeted and seated guests, ensuring optimal dining experience through attentive service.
- Managed reservation system to streamline guest flow and enhance seating efficiency.
- Trained new hosts on customer service standards and restaurant protocols.
- Collaborated with kitchen staff to communicate wait times and special requests accurately.
- Oversaw daily operations during peak hours, maintaining smooth workflow under pressure.
- Developed strategies to improve guest satisfaction based on feedback and observations.
Education
GED -
Washtenaw Community College
Ann Arbor, MI07-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Training assistance
- Team collaboration and leadership
- Customer service management
Languages
English
Native or Bilingual
Timeline
Shift Leader
Tropical Smoothie
06.2024 - 09.2025
Noodle Ambassador
Noodles & Company
08.2023 - 03.2024
Cashier
Speedway Gas Station
03.2022 - 02.2023
Sales Associate
Kroger
08.2021 - 11.2021
General Merchandiser
Meijer
09.2020 - 07.2021
Business Manager
Dillons Auto Repair
10.2015 - 08.2019
Host
Olive Garden
09.2015 - 10.2016
GED -
Washtenaw Community College