Carissa Capozza-Averette
Lakeland,FL
Overview
11
11
years of professional experience
Work History
Client Service Associate
Allen & Company
Lakeland, FL
07.2025 - Current
- Managed client inquiries, ensuring timely and accurate responses to enhance customer satisfaction.
- Developed and maintained strong client relationships, fostering trust and loyalty through effective communication.
- Coordinated onboarding processes for new clients, streamlining documentation and training procedures for efficiency.
- Assisted in resolving complex client issues by collaborating with internal teams to deliver optimal solutions.
Senior Admissions Counselor
Florida Southern College
Lakeland, FL
12.2021 - 07.2025
- Identify, recruit, and enroll good fit students who will benefit from the Florida Southern College experience academically as well as personally.
- Represent the College at college fairs, high school visits, as well as receptions within Central Florida.
- Develop and maintain relationships with guidance counselors at designated high schools within territory.
- Provide admission counseling to prospective students and their parents through all phases of the admissions and financial aid processes.
- Maintain accurate and up-to-date student prospect database.
- Conduct post tour interviews with and give presentations to prospective students and their families.
- Complete initial application readings and admissions file review.
- Represent the Office of Admissions at on campus recruitment events, including but not limited to, open house events, accepted student days, and registration and orientation events.
Claims Assistant
Publix Corporate Office
Lakeland, FL
02.2020 - 12.2021
- Supported claims adjusters with clerical tasks, ensuring timely and accurate documentation.
- Coordinated appointments and ensured all necessary documentation was reviewed by physicians.
- Maintained confidentiality and secure communication with adjusters, physicians, attorneys, and associates.
- Streamlined communication processes, forwarding relevant information promptly to respective parties.
Substitute Teacher
Kelly Services
Tampa, FL
01.2019 - 02.2020
- Adapted swiftly to various classroom environments, ensuring continuity in students' learning and adherence to lesson plans.
- Prioritized tasks to maintain organized student work, enhancing classroom efficiency.
- Maintained confidentiality of student information, ensuring compliance with school policies.
- Ensured student safety throughout the school day, fostering a secure learning environment.
- Encouraged student growth and development, supporting individual learning needs.
Customer Service Staff
Publix Super Market
Lithia, FL
11.2015 - 02.2020
- Greeted customers, built lasting relationships, resolved complex inquiries, ensured satisfaction.
- Trained and mentored new staff, balanced transactions, maintained accuracy in a fast-paced environment.
- Maintained clean and organized workspace, complied with policies and guidelines.
- Participated in charity events, planned fundraising initiatives, supported corporate social responsibility.
Education
Bachelors Degree -
University of South Florida
Tampa, FL05-2016
Associate Degree - undefined
Hillsborough Community College
Brandon, FL12-2013
Timeline
Client Service Associate
Allen & Company
07.2025 - Current
Senior Admissions Counselor
Florida Southern College
12.2021 - 07.2025
Claims Assistant
Publix Corporate Office
02.2020 - 12.2021
Substitute Teacher
Kelly Services
01.2019 - 02.2020
Customer Service Staff
Publix Super Market
11.2015 - 02.2020
Associate Degree - undefined
Hillsborough Community College
Bachelors Degree -
University of South Florida