Carissa Evans
Summerville,SC
Summary
Skilled professional with a background in collections, customer service, and data entry. Possesses exceptional interpersonal and problem-solving skills. Proficient in effectively mediating customer disputes and collecting payments in a timely manner. Experienced Accounts Receivable Specialist with over 12 years of expertise in handling accounts receivable functions. Known for exemplary skills in resolving billing disputes, providing excellent customer service, and accurately applying payments. Demonstrated leadership abilities with a consistent track record of achieving objectives as well as exceeding company goals month after month.
Overview
12
12
years of professional experience
Work History
Account Expert
T-Mobile
01.2016 - Current
- Provide effective and timely resolution of various customer inquiries and concerns.
- Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
- Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
- Meet department productivity and quality standards.
- Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help.
- Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.
Reservations Specialist
IHG Hotels & Resorts
02.2012 - 12.2015
- Provided customers with information about availability and pricing.
- Assisted customers with making reservations and entered reservation details into computer system.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
Associate of Business Administration -
Trident Technical College
Charleston, SC05.2018
Skills
- Fixed Asset Management
- Account Management
- Information Security
- Paperwork Processing
- Report Generation
- Data Entry
- Call Management
- Complaint Resolution
Timeline
Account Expert
T-Mobile
01.2016 - Current
Reservations Specialist
IHG Hotels & Resorts
02.2012 - 12.2015
Associate of Business Administration -
Trident Technical College