Carissa Fleisher
Chickasha
Summary
Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.
Overview
6
6
years of professional experience
Work History
Call Center Agent
Advanced Call Center Technologies
Chickasha
06.2023 - Current
- Memorized all company services to be able to answer customer questions quickly and efficiently
- Collect source data such as customer names, addresses, phone numbers, account numbers and enter data into customer service software.
- Handle 40+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer satisfaction.
- Resolved customer service inquiries promptly and efficiently.
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
Assistant Manager
Homeland Grocery
Chickasha
06.2022 - 01.2023
- I was promoted to assistant manager from cashier in October 2022.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
Waitress
A&E Grill
Chickasha
05.2021 - 11.2021
- Prepared checks accurately and processed payments promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Checked back with customers throughout meal service to ensure satisfaction.
- Participated in team meetings to discuss new menu items or changes in policy.
- Organized take-out orders efficiently according to customer requests.
Assistant Manager
Chickasha bowling center
Chickasha
08.2020 - 04.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Organized tournaments by reserving lanes and assigning teams as needed.
- Assisted with cleaning and maintenance of the bowling alley, including mopping floors, vacuuming carpets, polishing furniture, and stocking supplies.
- Ensured that all rules and regulations regarding safety were adhered to at all times.
- Answered questions about policies, prices, products offered at the facility.
- Maintained accurate records of all sales transactions for inventory control purposes.
Waitress and Hostess
A&E Grill
Chickasha
09.2019 - 08.2020
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
- Participated in team meetings to discuss new menu items or changes in policy.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Relayed orders to service bar and kitchen via point-of-sale register system.
Education
High school diploma -
Chickasha High School
ChickashaSkills
- Computer skills
- Cash Handling
- Organizational skills
- Customer service
- Communication skills
- Management
- Phone Etiquette
- Problem resolution
Timeline
Call Center Agent
Advanced Call Center Technologies
06.2023 - Current
Assistant Manager
Homeland Grocery
06.2022 - 01.2023
Waitress
A&E Grill
05.2021 - 11.2021
Assistant Manager
Chickasha bowling center
08.2020 - 04.2021
Waitress and Hostess
A&E Grill
09.2019 - 08.2020
High school diploma -
Chickasha High School