Lisa Bonet
North Lauderdale,USA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional call center agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Agent
Teleperformance
Florida
06.2019 - Current
- Ensured excellent customer support by addressing concerns and resolving issues effectively
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Unarmed Security Guard
After School Programs Inc.
Margate , Florida
08.2018 - 06.2019
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Prepared detailed incident reports when required for review by management team members.
- Maintained accurate records of daily occurrences including shift logs and incident reports.
- Utilized two-way radios and other communication devices for effective team coordination.
Education
High school or equivalent -
Coconut Creek High School
Coconut Creek, FL06.2018
Skills
- Customer Service
- Phone Etiquette
- Computer Skills
- Typing
- Communication skills
- Computer literacy
- Security
Certification
Class D license
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Work motivation, Proficient, 08/20, Level of motivation and discipline applied toward work. Full results: Proficient. Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Call Center Agent
Teleperformance
06.2019 - Current
Unarmed Security Guard
After School Programs Inc.
08.2018 - 06.2019
High school or equivalent -
Coconut Creek High School