Carissa Hall
Grand Junction,CO
Summary
Organized and dedicated administrative assistant consistently delivering exceptional customer service in fast-paced environments. Keen attention to detail and strong decision-making skills enable effective management of multiple concurrent tasks. Works independently or as part of a team with a self-motivated work ethic that ensures optimal performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Administrative Assistant
Orchard Valley Health & Rehabilitation Center
Grand Junction, CO, US
08.2022 - Current
- Complete and maintain payroll for 50+ employees
- Accounts Payable
- Accounts Receivable
- Billing
- Multi line phone system
- Customer service
- Ambassador
- Scheduling
- Appointment establishment
- Transportation scheduling
- Employee onboarding
- Employee training
Business office manager
Aspen Ridge
Grand Junction, CO, US
10.2021 - 08.2022
- Accounts receivable
- Accounts payable
- Ensure all payments are processed
- Ensure complete customer satisfaction
- Assisting all departments with administrative duties as needed
- Customer service
- Background checks CBI/CAPS
- New employee orientation
- Payroll
- Monitor covid screening logs
- Schedule visitations
- Multi line phone operations
- PCR testing
- Scheduling
Receptionist
Genesis Health Care Mesa Manor
Grand Junction, CO, US
01.2020 - 11.2021
- Ensure customer satisfaction with each visitor
- Assist all departments with administrative tasks as needed
- Customer service
- Multi line phone operations
- Check in employees and visitors
- Screen employees and visitors
- Monitor visitations
- Customer assistance
- Accounts payable
- Maintain donation log
Activities Assistant
Genesis HealthCare
Grand Junction, CO, US
01.2020 - 07.2021
- Organize, plan and encourage residents of rehabilitation care center to participate in a variety of daily activities
- Assist residents with their daily routines
- Assist with answering call lights to ensure best possible care to residents
Stylist consultant
Target
Grand Junction, CO, US
05.2019 - 01.2020
- Engage daily with guests to ensure they have the best possible shopping experience
- Set up merchandise areas using planograms and visual tools to promote sales and interest
- Customer service
- Inventory maintenance
- Currency management
- Stockroom organization
Paraprofessional
Mesa County School District
Grand Junction, CO, US
01.2019 - 04.2019
- Assist Children grades 1-5 with implementation of strategies, encouragement and coping mechanisms to reach a comfortable level of control for re entry into traditional classroom
Vocational Supervisor
Strive
Grand Junction, CO, US
06.2013 - 11.2018
- Supervision of vocational program and daily functions of reputable tourism business
- Supervision of individuals with array of supervision requirements
- Monitor individuals
- 1:1 with individuals with behavioral needs
- Customer Satisfaction
- Containment Director
- Merchandiser
- Data entry
- Review and submit state billing
- Purchase card reconciliation
- Accounts receivable
- Accounts payable
- Scheduling
- Project management
- Employee of the Month
Office Manager
Continental Communities
06.2012 - 06.2013
- Assist with all functions of managing 220 unit manufactured home park
- Accounts Receivable
- Accounts Payable
- File Management
- Data Entry
- Customer Satisfaction
Homemaker
Residence
Grand Junction, CO, US
02.2008 - 06.2012
- Maintain balance and routine in 5 person homestead
- Landscape
- Landry facilities
- Housekeeping
- Transportation
- Accounts Receivable
- Accounts Payable
Admissions Assistant/Therapy Tech
Mesa manor
Grand Junction, CO, US
01.2006 - 01.2008
- Assist with daily PT, OT and Speech therapies
- Completed admission process of new residents
- Verify and submit documentation for Physicians
- Data Entry
- Hospital Onsite
- Admission Paperwork Completion
Education
Associates - Occupational Studies with business and administrative technology focus
Intellitec College
High school diploma or GED -
Certificate - Medical Assisting
Weston University
01.2019
Skills
- Customer Care
- CSR
- Accounts Receivable and Payable
- Data entry
- Typing
- On-Site
- Key Holder
- CPR
- Powerpoint
- Fast Learner
- Receptionist
- Word
- Microsoft Office Programs
- Time management
- Filing
- Training
- Resilience
- Multi line phone systems
- Patience
- Payroll systems
- Grant writing
- Skill program development
- Computers
- Teaching
- Outlook
- Payroll
- Billing
- Administrative Assistant
- Accounts Payable
- Microsoft Office
- Excel
- Microsoft Excel
- MS Office
- Developmental Disabilities Experience
- Customer Service
- Front Desk
- Management
- Cash Handling
- Microsoft Word
- Dementia Care
- Gardening
- Fundraising
- Planograms
- Event Planning
- Word Processing
- Office Management
- Clerical Experience
- Senior care
- Employee Orientation
- Human Resources
- Merchandising
- Personal Assistant Experience
- Landscape Maintenance
- Supervising Experience
- Recruiting
- Caregiving
- Accounting
- Administrative experience
- Process improvement
- Communication skills
- Accounts receivable
- Accounts payable
- Personal assistant experience
- Cash handling
- Training & development
- Budgeting
- Project management
- Medical terminology
- Cash register
- Hospital experience
- HRIS
- SharePoint
- Windows
- Microsoft Access
- Computer skills
- Copywriting
- Serving
- Sales
- Office experience
- Google Docs
- Phone etiquette
- Writing skills
Certification
- Master Gardener, 02/16 to Present
- CPR/AED, 01/19 to 01/23
- Food Handlers Certification, 11/18 to 11/21
- Driver's License
- First Aid Certification
Additional Information
I am currently seeking long term employment. I am open to learning new things and to a change in my career path. There is no position that I wouldn't be happy to discuss further and give a try
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
- Employee of the month, 12/17, Strive
- Honors Society, 01/19, Weston University online
- Employee of the month, 02/20, Genesis HealthCare Mesa Manor
- Employee of the month, 02/22, Aspen Ridge
- Employee of the month, 02/23, Orchard Valley Health and Rehabilitation Care Center
Assessments
Customer focus & orientation, Proficient, 05/21, Responding to customer situations with sensitivity
Accomplishments
Employee of the Month 2021
Employee of the Month 2022
Employee of the Month 2023
Employee of then month 2024
Obtained grant for pollinator based garden at Replicable out door garden
Containment director for pupillary
Timeline
Senior Administrative Assistant
Orchard Valley Health & Rehabilitation Center
08.2022 - Current
Business office manager
Aspen Ridge
10.2021 - 08.2022
Receptionist
Genesis Health Care Mesa Manor
01.2020 - 11.2021
Activities Assistant
Genesis HealthCare
01.2020 - 07.2021
Stylist consultant
Target
05.2019 - 01.2020
Paraprofessional
Mesa County School District
01.2019 - 04.2019
Vocational Supervisor
Strive
06.2013 - 11.2018
Office Manager
Continental Communities
06.2012 - 06.2013
Homemaker
Residence
02.2008 - 06.2012
Admissions Assistant/Therapy Tech
Mesa manor
01.2006 - 01.2008
Associates - Occupational Studies with business and administrative technology focus
Intellitec College
High school diploma or GED -
Certificate - Medical Assisting
Weston University