Mimi Tavares
Taunton,MA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Experienced with managing complex administrative tasks and supporting senior executives. Utilizes organizational skills to streamline office operations and enhance productivity. Track record of effective communication and problem-solving to meet team objectives.
Professional administrative expert with significant experience in high-level support roles. Possess strong skills in calendar management, document preparation, and office operations. Known for collaborative leadership, adaptability, and results-driven approach. Highly reliable and effective in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Senior Administrative Assistant
Mass General Brigham
Boston, MA
04.2024 - Current
- Coordinated complex scheduling and travel arrangements for senior leadership, enhancing operational efficiency.
- Developed and maintained filing systems, ensuring accurate documentation and easy retrieval of information.
- Managed office supplies inventory, optimizing purchasing processes to reduce costs and streamline workflows.
- Assisted in organizing departmental meetings and events, contributing to effective communication across teams.
- Trained new administrative staff on office protocols and software systems, fostering a collaborative work environment.
- Scheduled surgical procedures using electronic health record (EHR) systems for optimal resource allocation.
- Coordinated with medical staff to confirm patient appointments and gather necessary pre-operative information.
- Managed communication between surgeons, patients, and insurance companies to streamline scheduling processes.
- Developed efficient workflows for processing incoming requests, enhancing scheduling accuracy and reducing conflicts.
- Trained new staff on scheduling software and office protocols to ensure consistency in operations.
- Analyzed scheduling patterns to identify areas for improvement, increasing overall operational efficiency.
- Implemented best practices in appointment management, resulting in improved patient satisfaction scores related to scheduling experiences.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Updated daily operating room calendars with accurate appointment schedules.
- Coordinated scheduling for multiple departments, ensuring efficient use of resources.
- Managed incoming communications, directing inquiries to appropriate personnel promptly.
- Assisted in preparing reports and presentations using Microsoft Office Suite tools.
Administrative Assistant
Beth Israel Lahey Center
Boston, MA
08.2023 - 2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Maintained accurate department and customer records.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
Emergency Patient Access Representative
Boston Medical Center
Boston, MA
07.2022 - 03.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
Phlebotomy Technician
Boston Medical Center One Boston Center Place
Boston
08.2014 - 2023
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of specimens, adhering to strict protocols for labeling and documentation.
- Assisted in training new staff on phlebotomy procedures and best practices for specimen handling.
- Collaborated with healthcare teams to streamline patient intake processes and enhance overall service efficiency.
- Ensured compliance with infection control standards, minimizing risks during blood collection procedures.
- Utilized electronic health record systems to track patient information and laboratory results effectively.
- Implemented workflow improvements to reduce wait times for patients undergoing blood draws.
- Conducted quality assurance checks on equipment, ensuring readiness for daily operations and testing procedures.
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
Education
Medical Assistant - Medical Assisting
Everest College Institute
Brighton08.2013
High School - High School
Jeremiah E Burke High School
Boston, MA06.2012
Skills
- Team Leadership
- Determination Rendering
- Payment Processing
- Insurance Company Knowledge
- Medical Terminology
- Patient Registration
- Eligibility Determinations
- Demographics Information
- Customer Satisfaction
- Statistical Data Management
- Patient Health Information Access
- Registration Processing
- Fee Collection
- Financial Recordkeeping
- Team Collaboration
- Call Screening
- Insurance Billing
- Referral Coordination
- Verbal and Written Communication
- Patient Contact
- Registration Coordination
- Process Improvement
- Patient Admission
- Patient Information Management
- Payment Calculation
- Spanish Fluency
- Bilingual in Spanish and English
- Patient Interviewing Skills
- Reading Comprehension
- Risk Management Assessments
- 50 WPM Typing Speed
- Claims Handling and Coverage Verification
- Punctual and Hardworking
- Satisfaction Assessment and Tracking
- Billing Issue Resolution and Support
- Educate Patients
- Clerical and Filing Support
- Medical Filing
- Counseling and Guidance
- Deductible Collection
- Patient Rights
- Outpatient Care
- Appointment Scheduling
- Document Control
- Information Security
- Spreadsheet Management
- Digital Archiving
- Workflow Optimization
- Bookkeeping
- Proposal Writing
- Scheduling
- Clerical Support
- Minute Taking
- Calendar Management
- Quality Assurance
- Office Administration
- Administrative operations
- Multi-Line Phone Systems
- Grammar
- Phone call answering
- Multitasking and prioritization
- Meeting Arrangements
- [Language] Fluency
- Microsoft PowerPoint
- Coordination
- Multi-line telephone system operation
- Computer Skills
- Spreadsheets
- Prioritizing patients
- Customer Service
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Creole
Native or Bilingual
Timeline
Senior Administrative Assistant
Mass General Brigham
04.2024 - Current
Administrative Assistant
Beth Israel Lahey Center
08.2023 - 2024
Emergency Patient Access Representative
Boston Medical Center
07.2022 - 03.2023
Phlebotomy Technician
Boston Medical Center One Boston Center Place
08.2014 - 2023
High School - High School
Jeremiah E Burke High School
Medical Assistant - Medical Assisting
Everest College Institute