Briana Webb

Prepares internal and external presentations and print material, assisting in determining format

and layout presentations. Maintains library of presentations.

• Assists the Dean in a variety of complex administrative duties involving contact and exposure to

proprietary information. Utilizes independent judgment, determining when to act for

management and when to refer problems for personal attention.

• Prepares for staff and other meetings including typing an agenda, scheduling the conference

space required, and facilitating refreshments.

• Manages the calendar of the Dean and or Program Directors, responding to requests for time

and rescheduling when necessary.

• Drafts and types non-routine letters, memos, documents, and various reports requiring

knowledge of methods, procedures, policies, and organization for signature. This material may

require familiarity with commonly used business and technical expressions used by assigned

functions.

• Screens incoming mail and faxes, categorizing and prioritizing response as needed. Prepares

responses for signature, summarizes lengthy correspondence, and follows up to ensure that

proper and timely action is taken.

• Prepares typewritten confidential correspondence, reports, meeting notices, presentation

materials, and other documents in appropriate formats using word processing, spreadsheet,

graphics, and/or desktop publishing software.

• Provides accurate record and file maintenance. Filing systems include hard copy, computer

diskette, and network systems. Ensures filing is in proper format and filed in a timely manner.

• Makes appointments, travel arrangements, and prepares expense statements.

• Operates independently in the absence of the Executive.

• Other duties as assigned

• Manage daily operations in absence of Operations Manager. Plan work schedules and assign duties to team members. Foster patient communication skills and facilitate team learning. Drive revenue growth while ensuring adherence to cash management protocols. Lead daily huddles, maintaining office standards of cleanliness and compliance. Support clinicians in educating patients about oral and overall health connections.
• Championed team focus on Perfect Patient Experience.
• Provided actionable feedback to enhance financial and patient outcomes.
• Demonstrated PDS Brand stewardship through consistent decision-making.
• Actively contributed to process improvements for PDS systems.
• Coordinated patient scheduling to optimize clinic flow and minimize wait times.
• Assisted in training new staff on office procedures and patient management systems.
• Supported billing and insurance verification processes to ensure timely payment collection.
• Developed patient communication strategies to improve satisfaction and retention rates.
• Monitored inventory levels and coordinated supply orders to maintain clinic resources.

• Oversee daily operations of dental office, ensuring exceptional customer service and strong patient relationships. Support front desk staff, coordinate schedules, and manage administrative tasks efficiently. Maintain professionalism and adaptability in fast-paced environments, utilizing strong dental technology knowledge. Proficient in Open Dental, Microsoft Office Suite, and Google Workspace.
• Oversaw daily operations to ensure efficient patient scheduling and management.
• Implemented office procedures that improved workflow and reduced patient wait times.
• Trained and mentored staff on best practices for patient care and office administration.
• Coordinated with dental providers to streamline treatment planning and enhance patient experience.
• Managed inventory of dental supplies, ensuring availability while minimizing costs.
• Delivered outstanding customer service, fostering positive patient interactions.
• Championed front desk operations, enhancing team coordination and efficiency.
• Navigated daily challenges with a calm, solution-focused mindset.

• Oversaw daily store operations, ensuring efficient opening and closing procedures. Led training programs for sales associates, enhancing customer service quality. Organised store layout and managed merchandising strategies. Cultivated customer relationships through effective communication and service excellence.
• Exceeded sales targets consistently.
• Mentored team members to improve performance.
• Streamlined store processes to enhance efficiency.

• Delivered attentive, personalised service to elderly residents in a busy dining setting. Collaborated with kitchen and service teams to address dietary needs and special requests. Ensured inventory management, cleanliness, and maintained professional communication with residents and families.
• Enhanced dining experience through attentive service.
• Coordinated with teams to fulfil dietary requirements.
• Upheld cleanliness standards and effective communication.