Latoya Munroe
McDonough,GA
Summary
Senior Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 20+ years in field. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Senior Administrative Assistant
Pruitt Health Decatur
Decatur, Georgia
06.2022 - Current
- Organized and maintained detailed office filing systems.
- Provided administrative support to senior management team.
- Created and distributed documents, reports, presentations, and correspondence.
- Scheduled meetings, appointments, and events for executives.
- Answered incoming calls from clients and vendors in a professional manner.
- Maintained confidential information regarding employees, customers, and business operations.
- Managed inventory of office supplies and placed orders as needed.
- Handled customer inquiries in a timely fashion while maintaining high standards of customer service.
- Gathered information to file appeals for Medicaid denials and minimized inaccuracies by maintaining accurate records of approvals.
- Communicated with patients with compassion while keeping medical information private.
- Reviewed documentation for accuracy prior to entering information into computer systems.
- Corresponded with insurance companies regarding appeals and denials on claims submitted.
- Performed office duties such as typing, filing, copying, faxing, scanning.
- Scheduled appointments for patients through telephone calls and emails.
- Explained policies, procedures and services to patients.
Lead Safety Coordinator
Premier Transportation
Forest Park
01.2016 - 01.2021
- Organized training for 5 to 16 new employees weekly, to delivering instruction to new and existing employees for performance improvement
- Supervised and coordinated driver training activities during weekly training seminars
- Supported human resources staff with new hire orientations
- Providing weekly paperwork and reviewing for accuracy and completeness
- Tracked personnel data into a central database for enhanced traceability
- Maintain compliance with the Federal Motor Vehicle Safety regulations
- Organize and arrange orientation as well as training for drivers
- Oversee data entry and maintenance of employee records
- Organize, schedule, file, answer messages, and assist with complaints
- Completes all background checks and schedules drug screenings and DOT physicals
- Maintains employee confidence and protects operations by keeping a level of confidentiality.
Senior Administrative Operator
West Corporation
Newnan, GA
01.2014 - 01.2016
- Handle and maintain ownership of custom and special account calls from different clients
- Assist supervisor by ensuring that all reservation information is clear and concise for all special calls
- Provide excellent customer service to strive to enhance the department’s relationship
- Schedule tours and engage in tours with customers, new hires and visitors.
Administrative Assistant
ECC
Fayetteville, GA
01.2011 - 01.2016
- Composes and types letters, memoranda and reports following prescribed formats
- Organizes and plans department/region events, conferences, and meetings
- Coordinates purchases with vendors and may negotiate prices
- Processes contracts for signature and distributes and files contracts, and inputs information.
Customer Service/Cashier
Publix
Albany, GA
01.2011 - 01.2012
- Assist customers by providing information and resolving their complaints
- Issue receipts, refunds, credits, or change due to customers
- Process merchandise returns and exchanges
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Education
Associate of Science Business Management -
West Georgia Technical College
Skills
- Spreadsheet management
- Office administration
- Process optimization
- Transporting Files
- Faxing Paperwork
- Document Conversion
- Advanced MS Office Suite Knowledge
- Writing reports
- Project Management
- Sorting and labeling
- Records management
- Compensation and benefits
- Information security
- Customer and client relations
- Recordkeeping
- Contract agreement preparation
- Time management
- Relationship building
- Internal communications
- Business administration
- Supervising staff
- Employee training and development
- Purchase orders organization
- Maintaining Office Records
- Document Management
- Inventory Control
- Care Coordination
- Staff Scheduling
- Office Administration Abilities
- Administrative Support
- Administrative Management
- Meeting Participation
- Appointment Scheduling
- Purchase Orders Organization
- Inventory Purchasing
- Data Entry
- Preparing Templates
- Patient Scheduling
- Finance
Timeline
Senior Administrative Assistant
Pruitt Health Decatur
06.2022 - Current
Lead Safety Coordinator
Premier Transportation
01.2016 - 01.2021
Senior Administrative Operator
West Corporation
01.2014 - 01.2016
Administrative Assistant
ECC
01.2011 - 01.2016
Customer Service/Cashier
Publix
01.2011 - 01.2012
Associate of Science Business Management -
West Georgia Technical College