Amber Rhinehart
Moore,SC
Summary
Experienced Administrative Assistant with 10 years experience providing support to plant staff and visitors. Skilled in event planning, scheduling, calendar maintenance and data entry. Paying keen attention to detail and strong decision-making skills to manage multiple tasks. Responsible, punctual and productive when working with little to no supervision. Has the ability to communicate discreetly and respectful of sensitive information when necessary.
Overview
14
14
years of professional experience
Work History
Senior Administrative Assistant
Duke Energy Corp.
01.2015 - Current
- Power Plant Timekeeper for multiple supervisors (35 employees), Invoice Processor, Document Resource Coordinator and Records Coordinator.
- Preparing and updating reports and records for multiple groups.
- Works with multiple groups/employees in order to meet monthly deadlines.
- Maintains files, calenders, travel/meeting arrangements, and tracking expenses.
- Works daily in PowerPoint, Excel, Word, EMAX, Caps Online, MyTime, PowerGads, Comtrac and Fusion.
- Currently supporting W.S. Lee Combined Cycle and Clemson University Combined Heat and Power.
- Occasionally assists other plants such as Bad Creek and Jocassee Hydro with employee time entry support or other Admin support as needed.
Customer Service Representative
Duke Energy Corp.
01.2011 - 01.2015
- Answered customer calls inquiring about billing, payment, outages, start/stop orders, disconnect orders, and emergency situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Fill in Team Leader as needed.
- A part of the Charge Off Reduction Project
- Filled a developmental role as a Business and Industry Specialist and Residential Construction Specialist.
Education
Criminal Justice
Internship At Coroner's Office
Greenville, SC01-2008
High School Diploma -
Wade Hampton High School
Taylors01-2008
Skills
- Spreadsheet Management
- Scheduling
- Administrative Support
- Time Management
- Attention to Detail
- Preparing Documents
- Calendar Coordination
- Interpersonal Relations
- Word Processing
- Confidentiality and Discretion
- Detail-oriented approach
- Strong Organizational Abilities
Timeline
Senior Administrative Assistant
Duke Energy Corp.
01.2015 - Current
Customer Service Representative
Duke Energy Corp.
01.2011 - 01.2015
Criminal Justice
Internship At Coroner's Office
High School Diploma -
Wade Hampton High School