Carissa Hietala
Sacramento,CA
Summary
Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Overview
15
15
years of professional experience
Work History
Program Technician II
Secretary Of State
Sacramento, CA
03.2019 - Current
- Stayed up-to-date on California laws and filing requirements to complete accurate and efficient reviews.
- Worked with customers by phone to understand Secretary of State requirements and provide exceptional customer service.
- Accepted or denied Statement of Information for corporations or limited liability companies based on evaluation requirements and data.
- Performed various administrative functions, including filing paperwork, sorting mail, office cleaning and .
Public Assistance Specialist
Yolo County Health And Human Services
Woodland, CA
08.2018 - Current
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Performed initial client assessment and analysis to begin research process.
- Copied, logged and scanned supporting documentation.
- Verified data integrity and accuracy.
- Responded to customer requests via telephone and email.
- Determined eligibility for new and existing clients using mathematical formulas and budgeting sheets.
- Understood Federal and State regulations and policies for the assistance programs being administered.
Eligibility Specialist
County of Sacramento
Sacramento, CA
01.2017 - 01.2018
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Adhered to all confidentiality requirements at all times.
- Met all customer call guidelines including service levels, handle time and productivity.
- Effective liaison between customers and internal departments.
- Maintained up-to-date knowledge of procedures and policy changes.
- Managed work flow to exceed quality service goals.
- Determined eligibility for new and existing clients using mathematical formulas and budgeting sheets.
- Understood Federal and State regulations and policies for the assistance programs being administered.
Records Specialist
Gemini Legal
Rocklin, Ca
07.2015 - 02.2017
- Obtained scanned records and uploaded them into the database.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Added new material to file records and created new records.
- Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
Customer Service Representative
Gap Inc
Rocklin, CA
05.2014 - 07.2015
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided ongoing guest service, including giving fashion advice.
Key Holder
Torrid
Citrus Heights, CA
10.2013 - 08.2014
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Accepted and processed customer returns.
- Trained and mentored new employees.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Sales Associate Stock
See's Candies
Roseville, CA
11.2010 - 10.2013
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Prepared merchandise for sales floor.
- Accepted and processed returns.
- Maintained adherence to all company protocols.
- Prioritized and accomplished wide range of tasks each shift.
- Worked collaboratively in team environment
- Assisted in training new employees
Education
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Mountainland Applied Technical College
2008
Mesa Verde High School
Citrus Heights, CA2007
Skills
- Customer-oriented
- Multi-tasking strength
- Professional demeanor
- Exceptional communication skills
- Motivated team player
- Active listening skills
- Natural leader
- Computer literate
- Data entry
- Extremely organized
Timeline
Program Technician II
Secretary Of State
03.2019 - Current
Public Assistance Specialist
Yolo County Health And Human Services
08.2018 - Current
Eligibility Specialist
County of Sacramento
01.2017 - 01.2018
Records Specialist
Gemini Legal
07.2015 - 02.2017
Customer Service Representative
Gap Inc
05.2014 - 07.2015
Key Holder
Torrid
10.2013 - 08.2014
Sales Associate Stock
See's Candies
11.2010 - 10.2013
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Mountainland Applied Technical College
Mesa Verde High School
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