Ralph Ruiz Jr
Fresno,CA
Summary
Seeking a position where I can maximize my customer service skills within a positive and efficient work environment.
Overview
22
22
years of professional experience
Work History
Program Technician II
CA Dept. Of Social Services Fresno
Fresno, CA
09.2021 - Current
- Review disability application forms to ensure completeness. Review applicants’ allegations and sources of evidence to determine the most effective way to secure relevant, appropriate evidence necessary for case processing. Initiate appropriate contacts with sources (via letter, telephone, photocopy service ,etc.) to obtain that evidence. Receives incoming evidence, approves for payments, and determine next appropriate action. Identify cases that are ready for processing sand direct them to analyst. Schedule consultative examinations based on specialty and location. Follow up on appointments and reports to assure that the requested exam and tests were performed. Review disability decision forms for accuracy and completeness and for proper placement of documents and for technical accuracy. Independently correct identified errors or return cases to analyst for correction. Follow up on requested medical evidence. Respond to requests from the public for information. This includes researching case records via computer and providing applicants and/or their representatives with information about the processing of their case. Input and maintain applicant information on a computerized system. Apply program knowledge in areas of jurisdiction, level of claim, and prior application status. Daily contact with members of the team and other branch employees. Routine contact with applicants, Social Security Administration District Office and/or County Welfare Dept personnel and the public.
Fishing/Tackle Manager
Turner's Outdoorsman
Fresno, CA
10.2018 - 09.2021
- Management of sales associates. Oversee fishing/tackle department and firearms. Process billing for firearms and create payment plans for layaway purposes for customer purchase. Abide by state of CA rules and guidelines and safety protocols for purchasing of firearms. Provide frontline customer service in person and via phone. Management of cash drawer amounts and open and closing total sales. Process banking deposits with detailed accuracy and cashiering.
Support Service Assistant
Department of Rehabilitation
Fresno, CA
03.2018 - 10.2018
- A SSA(G) provides reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled applicant or State employee; performs reading services; serves as a messenger; transports and accompanies staff members to places of business where services are otherwise unavailable; performs simple clerical services; and performs other job related support work
Account Manager
Spider Technologies
Monterey Park, CA
12.2017 - 02.2018
- Managing sales accounts, establishing new customers, educating potential clients of the products, visiting client locations, customer service via telephone and face-to-face contact and all general clerical duties.
Project Manager
MEGA LED Technology
Commerce, CA
11.2016 - 02.2017
- Duties include sales(commission based sales), appointing new leads, scheduling all shipping orders and freight pick-ups. And all general clerical/office duties.
Call Center Rep/Wholesale, Customer Service
Cellphone Inc.
Commerce, CA
03.2003 - 06.2016
- Performed duties such as handling inbound and outbound calls in an office environment; entering and processing sales orders in person and online; inventory control/management; forecasting products and amounts needed; purchasing inventory (cellphones, displays and accessories) to meet customer needs, staying knowledgeable of new products received to service our customers’ needs and demands, timely and effectively. Additional duties include but not limited to assisting in the warehouse when necessary, forklift operation, packaging, all general clerical duties, closing of sales, website maintenance, product rotation in Wholesale Department, cashiering and providing frontline customer service. Before promoting, also worked in a call center for several years.
Education
High School Diploma -
Bell High School
Bell, CA01.2002
Skills
- Customer support
- Staff training
- Administrative support
- Data analysis
- Program implementation
- Database management
- Report generation
- Team-based approaches
- Cross-functional coordination
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Telephone and email etiquette
- Decision-making
- Adaptability and flexibility
Timeline
Program Technician II
CA Dept. Of Social Services Fresno
09.2021 - Current
Fishing/Tackle Manager
Turner's Outdoorsman
10.2018 - 09.2021
Support Service Assistant
Department of Rehabilitation
03.2018 - 10.2018
Account Manager
Spider Technologies
12.2017 - 02.2018
Project Manager
MEGA LED Technology
11.2016 - 02.2017
Call Center Rep/Wholesale, Customer Service
Cellphone Inc.
03.2003 - 06.2016
High School Diploma -
Bell High School