Sabrina Saintil
Santa Maria,CA
Summary
Versatile Administrative Professional with superb communications skills and program leadership Social, Government, and Special Education services field. Proven track record of solving difficult problems and resolving conflicts by using superior customer service, research, and analytical skills. Recognized as a team-player who sets and achieves goals to improve organizational success. Works effectively with people from diverse ethnic, cultural, and socio-economic backgrounds. Understands and communicates effectively with individuals with a range of learning, and communication styles. Consistently displays kindness while preserving discretion and confidentiality. Extensive knowledge of program services and user demographics enabled quality service delivery.
Overview
17
17
years of professional experience
Work History
Program Technician II
CA Department of Alcoholic Beverage Control
08.2021 - Current
- Provide general licensing information to the general public, licensees, applicants, consultants, attorneys, members of the alcoholic beverage industry, and allied law enforcement agencies.
- Foster and maintain strong working relationships with licensees, consultants, attorneys, the alcoholic beverage industry, and allied law enforcement agencies.
- Maintain knowledge of ABC laws, rules, and regulations to assist applicants with the licensing process.
- Explained program regulations and procedures to ABC applicants and licensees to enable better services utilization.
- Contact program applicants and obtain required application information, documentation and signatures.
- Review and process applications for permanent and daily alcoholic beverage licenses, catering/event permits as well as fee payments for license/permit applications and yearly license renewals.
Program Technician II
CA State Disability Insurance
10.2020 - 08.2021
- Provided administrative support for State Disability insurance claims adjudication office.
- Courteously assisted claimants, attorneys, third party administrators regarding claims information/processes.
- Accurately logged, scanned, and uploaded appeals submissions and decisions.
- Electronically filed, printed, uploaded, and served Workers' Comp liens to all parties.
- Opened/sorted incoming mail as well as prep/postmark outgoing mail.
- Resolved and corrected claims system errors to enable continued processing of claims by reviewing claims information for accuracy.
- Manually entered claimant and physician/practitioner disability certifications into the online claims system.
Instructional Assistant Specialized Care I
Encinitas Union School District
11.2017 - 03.2020
- Cultivated and maintained effective working rapport with teachers, parents, school staff, and administrators.
- Provided daily instructional and behavior support to students with special needs by using positive reinforcement strategies and as outlined in the individual student's behavior support plan.
- Provided efficient clerical support for instructional personnel.
- Monitored and assisted students through follow-up practice and study activities after instructional presentation and collected/recorded progress data.
- Accompanied students and assisted with classroom activities when attending their assigned mainstream classrooms.
- Administered assistance with ADL's to medically fragile students in addition to basic first aid, daily lifting in and out of wheelchairs and adaptive equipment.
Staff Services Analyst (General)- Business Specialist
CA Dept. of Rehabilitation (DOR)
07.2014 - 11.2017
- Successively managed a large caseload of DOR clients of diverse ages, providing employment services through group workshops, individual guidance, and training.
- Represented DOR at quarterly Transition Services Taskforce meetings aimed at effectively transitioning High School students with disabilities into society.
- Demonstrated excellent problem-solving skills in resolving complex issues quickly and effectively under tight deadlines.
- Provided and facilitated specialized training, including WINDMILLS Disability Diversity training, to business partners in the community.
- Compiled information and submitted monthly reports.
- Consulted with Vocational Rehabilitation counselors and staff to improve outcomes for clients.
- Reviewed and analyzed labor market data and career development information for use in employment plan development.
- Established and maintained professional relationships with business partners to increase employment opportunities for people with disabilities.
- Represented the DOR in efforts with the business community, government agencies, vendors, and others to promote the hiring of people with disabilities.
Disability Evaluations Analyst
CA Dept. of Social Services
02.2013 - 07.2014
Disability Insurance Program Representative- Claims Examiner/On-Job Trainer
CA State Disability Insurance
01.2007 - 05.2012
Education
ASSOCIATE OF ARTS DEGREE - Business Studies
BYU Idaho
Rexburg, IDSkills
- Customer Support
- Administrative Support
- Strong Problem Solver
- Documentation and Recordkeeping
- Professional and mature
- Report Writing
- Team-based Approaches
- Analytical and Critical Thinking
- Eligibility Determinations
- Effective Communication
- Relationship Building
- Proficient computer skills
Timeline
Program Technician II
CA Department of Alcoholic Beverage Control
08.2021 - Current
Program Technician II
CA State Disability Insurance
10.2020 - 08.2021
Instructional Assistant Specialized Care I
Encinitas Union School District
11.2017 - 03.2020
Staff Services Analyst (General)- Business Specialist
CA Dept. of Rehabilitation (DOR)
07.2014 - 11.2017
Disability Evaluations Analyst
CA Dept. of Social Services
02.2013 - 07.2014
Disability Insurance Program Representative- Claims Examiner/On-Job Trainer
CA State Disability Insurance
01.2007 - 05.2012
ASSOCIATE OF ARTS DEGREE - Business Studies
BYU Idaho
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