Carissa Jackson
Montgomery
Summary
My long term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells! I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent leader who achieves ongoing success with my co-workers by building morale; maintaining a positive attitude and promoting a healthy work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Site- Supervisor
Gardaworld
01.2024 - Current
- Enforce customer procedures, regulations and standards when needed
- Reading and writing detailed reports
- Provide rapid responses in critical situations
- Make schedules for employees
- Maintaining time keeping and records
Security Guard
Gardaworld
01.2023 - 01.2024
- Observe, survey the area and provide reporting on activity at the assigned location
- Provide rapid response in critical situations
- Excellent with reading and writing detailed reports
- Know when and how to enforce customer procedures, regulations and standards
Onstar Member Services Team
Onstar through Teleperformance
06.2021 - 01.2023
- Assist with customer’s account
- Address and resolve customer product complaints empathetically and professionally
- Help customers who need directions immediately
- Defuse volatile customer situations calmly and courteously
- Accurately document, research and resolve any customer service issues
- Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Refer unresolved customer grievances to designated departments for further investigation
Kia production worker- Door line
KMMG (Kia motor manufacturing Georgia)
06.2020 - 05.2021
- Perform a variety of mechanical functions
- Assist with assembly line and production line operations to mass produce automotive components or automobiles
- Collaborate with others to resolve quality issues
- Implement repair/ containment procedures for recurring defects
- Adhere to company safety, quality, efficiency and cost reduction practices
Education
Associate Degree - Medical Assistance
Miller-Motte College
Columbus, GA03.2024
Psychology - General studies
Columbus State University
Columbus, GA05.2016
High school diploma -
North side High School
Columbus, GA05.2015
Skills
- Team supervision
- Site coordination
- Site safety
- Construction safety
Certification
Clinical Medical Assistant Certification
Miller-Motte College-Columbus, GA
March 2023-March 2024
Certification: Certified Clinical Medical Assistant- April 26, 2024-April 26, 2026
Timeline
Site- Supervisor
Gardaworld
01.2024 - Current
Security Guard
Gardaworld
01.2023 - 01.2024
Onstar Member Services Team
Onstar through Teleperformance
06.2021 - 01.2023
Kia production worker- Door line
KMMG (Kia motor manufacturing Georgia)
06.2020 - 05.2021
Psychology - General studies
Columbus State University
High school diploma -
North side High School
Associate Degree - Medical Assistance
Miller-Motte College
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