Summary
Overview
Work History
Education
Skills
Languages
Awards
References
Timeline
Generic

Carissa Johnson

McLeansville,NC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diligent professional brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain a contribution to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Specialist

Mitchell Paint and Remodeling
Greensboro, NC
03.2017 - Current
  • In this office I had to learn a lot about General Contracting as a Customer Service Specialist answering phone calls and making appointments, also interacting with customers on a face to face basis and also through the phone via text messages
  • Handling any customer complaints and satisfactory calls
  • Typing out contracts and running errands, filing papers and keeping the office organized are my day to day duties

Shift Management

Steak N Shake
Greensboro, NC
11.2013 - 02.2018
  • At this Restaurant I worked my way up to Management as I started out as a waitress and soon became a shift leader and so on
  • My main goal in the position was Customer Service relations, dealing with customer complaints and my coworker complaints and issues, making sure everything is running properly and all positions are filled
  • Conducting interviews for potential new employees, handling money in Register and in the main safe
  • Counting inventory, and scheduling breaks and lunches for that day crew.

Waitress

Fresh Seafood
St. Albans, WV
  • This restaurant was a fun and exciting place to work, clean yet still a hole in the wall with great food
  • Cleaning was essential and Great customer service was Demanded
  • As a waitress I had general tasks to complete daily taking dining in orders and also to-go orders.

Education

Marshall University
04.2004

General -

St. Albans High School
05.1999

Skills

  • Customer Service Experience
  • Customer Solutions
  • Typing 50 wpm
  • Problem solving
  • Self-motivating
  • Pay attention to detail
  • Management
  • multi-tasking
  • Quick Learner

Languages

English

Awards

  • Human Resources Certified
  • Microsoft Office Certified

References

References available upon request.

Timeline

Customer Service Specialist

Mitchell Paint and Remodeling
03.2017 - Current

Shift Management

Steak N Shake
11.2013 - 02.2018

Waitress

Fresh Seafood

Marshall University

General -

St. Albans High School

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Carissa Johnson