With a proven track record at Xpanxion, I excel in delivering unparalleled customer service and client support, significantly enhancing customer retention. My expertise in problem-solving and strong verbal communication skills foster robust client relationships and drive successful outcomes. Skilled in client account management, I seamlessly blend customer service expertise with effective communication to achieve shared goals.
Hi, I’m
Sarah Watkins
Grovetown,GA
Summary
Overview
2024
years of professional experience
Work History
Xpanxion
Customer Service Specialist
Job overview
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Educated customers about billing, payment processing and support policies and procedures.
Walmart
OGP , Customer Service Associate
05.2019 - 08.2023
Job overview
- Managed client accounts by updating information and processing transactions accurately.
- Delivered prompt service to prioritize customer needs.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Watkins Pawn
Store Manager
01.2006 - 10.2021
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Midland Valley High School Graniteville, SC
High School Diploma from General Studies
03.2003
University Overview
Skills
- Client Support
- Strong Verbal Skills
- Customer Service Expertise
- Customer Service Experience
Accomplishments
Accomplishments
I have strong customer service skills. I truly feel that is my strong suit! My goal is to find a remote position that I can evolve with the company and be the asset know I can be for the company!
Timeline
OGP , Customer Service Associate
Walmart
05.2019 - 08.2023
Store Manager
Watkins Pawn
01.2006 - 10.2021
Customer Service Specialist
Xpanxion
Midland Valley High School
High School Diploma from General Studies
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