Cindy Waters
Columbia,SC
Summary
Dynamic leader with expertise in client support and relationship management experience, consistently enhancing client satisfaction through effective communication. Demonstrates a strong ability to manage confidential information while coordinating teams to exceed quality assurance standards. Committed to excellence, achieving a 100% client satisfaction rate and contributing to organizational success.
Overview
31
31
years of professional experience
Work History
Customer Service Specialist
Teleperformance
11.2022 - Current
- Assist customers with process payments, deferrals, and due date change requests, and addressing account-related inquiries
- Maintain accurate and thorough records of customer interactions in the company s systems
- Ensure details of conversations, actions taken, and resolutions offered are well-documented
- Assisted with filing fraud claims and billing disputes
- Resolve customer complaints and escalate complex issues to the appropriate department
- Maintained the defined minimum monthly Quality Assurance score
Subject Matter Expert
MCI, Apple One Employment Agency
01.2022 - 11.2022
- Provide support and training to Application Specialist agents
- Assist agents, while they are on calls, with applicants who are applying for rental assistance, need status updates, recertifications, reconsiderations, escalations, check reissuing
Team Lead
Inktel, Apple One Employment Agency
05.2021 - 01.2022
- Application Intake, application processing, application review
Health Aide
Mari Gray
05.2014 - 07.2017
- Aided patient with bathing, dressing, hygiene, grooming, feeding
- Assisted in activities of daily living tasks to enhance quality of life
- Provided companionship by engaging in games, crafts, cooking, music, reading, and other activities
Secretary
Medical Records
01.1996 - 12.2001
- Scheduled appointments, registered patients
- Professionally and courteously verified appointment times with patients
- Maintenance of medical charts (filing, Op Reports, test results, home care forms)
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Verified patients eligibility and claims status with insurance agencies
- Prepared patient charts accurately and neatly for the clinic
- Prepared patient charts, pre-admissions, and consent forms, as necessary
Office Assistant - Office Receptionist
Springwood Lake Family Practice
01.1994 - 01.1996
- Scheduled appointments, registered patients
- Aided in the maintenance of medical charts and or electronic medical records (Filing, Op Reports, test results, home care forms)
- Professionally and courteously verified appointment times with patients
- Verified patients eligibility and claims status with insurance agencies
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Prepared patient charts accurately and neatly for the clinic
- Prepared patient charts, pre-admissions, and consent forms, as necessary
- Checked patients in out and collected copays
- Ordered office supplies as needed
Education
Bachelors Degree -
UNIVERSITY OF PHOENIX
01.2011
ASSOCIATE OF ARTS -
Skills
- Client Support
- Client Satisfaction Management
- Relationship Building
- Confidential Information Management
- Active Listening
- Client Relationship Management
- Effective Communication Skills
- Team Management
Timeline
Customer Service Specialist
Teleperformance
11.2022 - Current
Subject Matter Expert
MCI, Apple One Employment Agency
01.2022 - 11.2022
Team Lead
Inktel, Apple One Employment Agency
05.2021 - 01.2022
Health Aide
Mari Gray
05.2014 - 07.2017
Secretary
Medical Records
01.1996 - 12.2001
Office Assistant - Office Receptionist
Springwood Lake Family Practice
01.1994 - 01.1996
Bachelors Degree -
UNIVERSITY OF PHOENIX
ASSOCIATE OF ARTS -
Similar Profiles
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Brandon NaikBrandon Naik
Talent Management Specialist at TeleperformanceTalent Management Specialist at Teleperformance
Ashish VermaAshish Verma
Sr Manager WFM at TeleperformanceSr Manager WFM at Teleperformance
Daniela MercadoDaniela Mercado
Assistant Manager at TeleperformanceAssistant Manager at Teleperformance
Elena NicoaraElena Nicoara
Host, Servers Assistant, Cashier at Two Cities Pizza Co.Host, Servers Assistant, Cashier at Two Cities Pizza Co.