Carissa Jordan
New Boston,OH
Summary
Organized and dedicated Insurance Verification Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist
Genesis Respiratory Services, Inc.
08.2015 - 08.2023
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Updated patient records with accurate, current insurance policy information.
- Trained new staff on current, correct insurance verification procedures.
Dishwasher
Hill View Retirement Center
01.2014 - 08.2015
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots, pan, and other items used often by kitchen staff.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Server/Waitress
Hill View Retirement Center
10.2013 - 01.2014
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Data Verification
- Extensive knowledge of DME and supplies
- Computer Proficiency
- Data Review
- Patient Eligibility Requirements
- Patient Health Information Access
- Adaptable and Flexible
- Deductible and Co-Pay Calculation
- ICD-9, ICD-10 Coding
- HCPC coding
- CPT Coding
- Insurance Terminology
- Calendar and Appointment Management
Timeline
Insurance Verification Specialist
Genesis Respiratory Services, Inc.
08.2015 - 08.2023
Dishwasher
Hill View Retirement Center
01.2014 - 08.2015
Server/Waitress
Hill View Retirement Center
10.2013 - 01.2014
High School Diploma -
Penn Foster Career School
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