Carissa Jordan
New Boston,OH
Summary
Organized and dedicated Insurance Verification Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist
Genesis Respiratory Services, Inc.
New Boston, OH
08.2015 - 08.2023
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Updated patient records with accurate, current insurance policy information.
- Trained new staff on current, correct insurance verification procedures.
Dishwasher
Hill View Retirement Center
Portsmouth, OH
01.2014 - 08.2015
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots, pan, and other items used often by kitchen staff.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Server/Waitress
Hill View Retirement Center
Portsmouth, OH
10.2013 - 01.2014
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Data Verification
- Extensive knowledge of DME and supplies
- Computer Proficiency
- Data Review
- Patient Eligibility Requirements
- Patient Health Information Access
- Adaptable and Flexible
- Deductible and Co-Pay Calculation
- ICD-9, ICD-10 Coding
- HCPC coding
- CPT Coding
- Insurance Terminology
- Calendar and Appointment Management
Timeline
Insurance Verification Specialist
Genesis Respiratory Services, Inc.
08.2015 - 08.2023
Dishwasher
Hill View Retirement Center
01.2014 - 08.2015
Server/Waitress
Hill View Retirement Center
10.2013 - 01.2014
High School Diploma -
Penn Foster Career School