Summary
Overview
Work History
Education
Skills
Timeline
Intern
Carissa Jordan

Carissa Jordan

Rockford,IL

Summary

Dynamic hospitality professional with a proven track record at St.Ambrogia, adept in bar restocking and customer service excellence. Skilled in health codes compliance and fostering warm relationships, I've successfully trained teams and optimized inventory to enhance customer satisfaction. My expertise ensures efficient, safe service, contributing to significant business growth.

Overview

2025
2025
years of professional experience

Work History

Bartender

St.Ambrogia
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server Assistant

SALT
08.2024 - Current
  • Assisted with dining room set up prior to and after service period.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Supported fast table turnover by taking customer orders and payments accurately and efficiently.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.

Manager

Sister’s on Main
06.2017 - 03.2021
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Server

Johnny Pamcakes
09.2013 - 06.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

High School Diploma - General Studies

Auburn High School
Rockford, IL
05.1998

Skills

  • Health codes compliance
  • Safe service compliance
  • Basic accounting
  • Bar restocking
  • Customer service expertise
  • Team training and development
  • Hospitality and accommodation
  • Safe food handling procedures
  • Highly reliable
  • Aloha POS
  • Menu memorization

Timeline

Server Assistant

SALT
08.2024 - Current

Manager

Sister’s on Main
06.2017 - 03.2021

Server

Johnny Pamcakes
09.2013 - 06.2020

Bartender

St.Ambrogia

High School Diploma - General Studies

Auburn High School

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Carissa Jordan