Carissa Klapp
Roanoke,VA
Summary
Accomplished healthcare professional with a proven track record at InnovAge Pace, enhancing patient satisfaction through compassionate care and efficient scheduling. Skilled in-patient confidentiality and medical terminology, streamlined appointment processes, significantly reducing wait times. Blend of empathy and strong organizational abilities ensures optimal patient care and operational excellence. Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator/CNA
InnovAge Pace
2021.10 - Current
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Managed telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Use EPIC to schedule patients.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Verified insurance coverage and obtained pre-authorizations.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Streamlined appointment scheduling process, resulting in improved patient satisfaction and reduced wait times.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and dignity.
Lead PCT
Lewis Gale Medical Center
2018.08 - 2022.02
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Managed patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Promoted infection control practices within facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
CNA/Homecare CNA/ Dietary Aid/ Housekeeping
Kissito PACE/INNOVAGE PACE
2015.01 - 2018.07
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Shift Supervisor
Burger King
2014.01 - 2017.10
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Not Complete - LPN
ECPI University
Roanoke, VACNA Certificate - CNA
Miller Motte Technical College
Roanoke, VA08.2015
High School Diploma -
Salem High School
Salem, VA06.2015
Skills
- Patient Care
- Compassion and Empathy
- CPR/AED
- Strong Organization
- Problem-Solving
- Time Management
- Healthcare industry understanding
- Patient confidentiality
- Medical terminology knowledge
- Microsoft suite and Epic knowledge
Accomplishments
- Supervised team of Six staff members.
- Achieved Employee of the month and Employee of the Year.
- Received Full Scholarship From Kissito PACE
- Successfully Resolved 2000+ Outstanding patient appointments to maintain compliance with company policy.
Timeline
Scheduling Coordinator/CNA
InnovAge Pace
2021.10 - Current
Lead PCT
Lewis Gale Medical Center
2018.08 - 2022.02
CNA/Homecare CNA/ Dietary Aid/ Housekeeping
Kissito PACE/INNOVAGE PACE
2015.01 - 2018.07
Shift Supervisor
Burger King
2014.01 - 2017.10
Not Complete - LPN
ECPI University
CNA Certificate - CNA
Miller Motte Technical College
High School Diploma -
Salem High School
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