Carissa Lemus
Garland
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
Work History
Operator B
Post Consumer Brands
Tremonton
04.2023 - Current
- Operated production equipment to ensure efficient processing of cereal products.
- Collaborated with team members to streamline workflow and enhance operational efficiency.
- Assisted in training new operators on safety protocols and equipment use.
Tia Carissa's Daycare
Self
Garland
11.2020 - 05.2022
- Demonstrated strong problem-solving skills, by coordinating pick up and drop offs, nap times, snacks, and fun activities. All while keeping multiple kids and parents happy and confident in their kids' care.
- Resolving issues efficiently and effectively when parents would come to me with concerns.
- Utilized time management skills by ensuring activities, naps, and lunches were done within the time frames of pick up and drop offs.
Cake Decorator/Cashier
Ridley's Family Market
Tremonton
03.2010 - 07.2020
- Assisted customers with planning cake vision, including color, theme and size.
- Trained new staff on decorating techniques and best practices, enhancing team skill level and service quality.
- Managed inventory of cake supplies and ingredients, ensuring availability for timely order fulfillment.
- Troubleshot any issues that arose during the cake decorating process.
- Organized supplies to ensure efficient workflow during the cake decorating process.
- Answered phone calls, processed orders, and resolved customer disputes, contributing to a positive customer experience.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
Education
High School Diploma -
Bear River High School
Utah05-2009
Skills
- Equipment operation
- Safety protocol
- Production efficiency
- Troubleshooting processes
- Inventory management
- Delivers exceptional customer service
Timeline
Operator B
Post Consumer Brands
04.2023 - Current
Tia Carissa's Daycare
Self
11.2020 - 05.2022
Cake Decorator/Cashier
Ridley's Family Market
03.2010 - 07.2020
High School Diploma -
Bear River High School