Carissa Martin
Joplin,MO
Summary
Accomplished Detention Deputy with a proven track record at Ottawa County Sheriff's Office, adept in inmate supervision and de-escalation techniques. Excelled in crisis management, enhancing safety and security while fostering improved inmate-staff relations. Skilled in Microsoft, demonstrating a blend of technical and interpersonal abilities to achieve a secure, efficient environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Detention Deputy
Ottawa County Sheriff's Office
11.2023 - 04.2024
- Mitigated potential conflicts among detainees through proactive intervention techniques, de-escalating tense situations before they escalated further.
- Assisted with training new deputies on facility policies, procedures, and best practices to ensure consistent performance across the team.
- Maintained a safe environment for inmates and staff through consistent enforcement of facility rules and regulations.
- Expedited intake processes while maintaining accuracy, ensuring timely placement of new detainees into appropriate housing units.
- Collaborated with fellow deputies to develop and implement effective safety protocols, minimizing incidents within the facility.
- Facilitated smooth transitions between shifts by providing detailed briefings for incoming staff members, ensuring seamless continuity of care for inmates.
- Contributed to the efficient operation of the detention center through accurate recordkeeping, including incident reports, daily logs, and inmate files.
- Improved relations between inmates and staff by addressing concerns promptly and professionally.
- Reduced contraband introduction into the facility by conducting thorough searches of incoming individuals and packages.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Taser Certified
- Pepper Ball Certified
Storage Manager
Storelocal Storage
04.2022 - 09.2023
- Collection Calls
- Taking payments
- Sending emails
- Inventory
- Counting Money
- Money Deposits
- Getting Change
Key Holder Supervisor
Dollar General
12.2021 - 03.2022
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit, and check payments.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Sales Associate
CVS HEALTH CORPORATION
11.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Independence Charter Academy
Helendale, CA05.2018
Skills
- Inmate Supervision
- De-Escalation Techniques
- Crisis Management
- Defensive Tactics
- Physical Restraint Techniques
- Body and cell searches
- Restraint Techniques
- Physical restraint
- Headcounts
- Key Control
- Surveillance
- Emergency Response
- Safety and Security
- Correctional facility procedures
- Observation
- Cell Inspections
- Sales
- Microsoft
Certification
- Taser
- Pepper Ball
Timeline
Detention Deputy
Ottawa County Sheriff's Office
11.2023 - 04.2024
Storage Manager
Storelocal Storage
04.2022 - 09.2023
Key Holder Supervisor
Dollar General
12.2021 - 03.2022
Sales Associate
CVS HEALTH CORPORATION
11.2019 - 04.2021
Independence Charter Academy
- Taser
- Pepper Ball
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