Carissa Mercado
San Juan Capistrano,CA
Summary
Recent graduate with a Bachelor of Arts in Psychology, possessing a solid foundation in human behavior, research methodologies, and data interpretation. Strong communication, active listening, and critical thinking skills developed through academic research and collaborative projects. Committed to leveraging analytical and interpersonal strengths in a professional environment that prioritizes insight, empathy, and effective problem-solving. Prepared to contribute positively to team dynamics while fostering a deeper understanding of human interactions.
Overview
2026
2026
years of professional experience
Work History
Childcare Provider
CalWorks
Orange County
2025 - Current
- Offered attentive care to children, addressing their physical, emotional, & developmental needs through active listening techniques & therapeutic play interventions
- Fostered a safe, engaging, & nurturing environment promoting learning, creativity, & empathy, leading to enhanced creativity & empathy
- Cultivated collaborative relationships with parents to ensure aligned care practices and encourage healthy child development.
- Provided references for professional networking: Daniela Orozco | (949) 344-6410. Offered support through connections: Perla Zazueta | (949) 528-9646.
Retail Associate / Administrative Coordinator
TJMAXX
Aliso Viejo
10.2022 - 01.2026
- Revamped the unloading, organization, & processing of incoming merchandise in seamless coordination with team members, slashing processing time by 30%
- Conducted regular safety audits to ensure compliance with store policies and maintain a secure environment
- Organized & stocked registers to optimize daily transactions, enhancing efficiency by 20% with the utilization of POS system
- Executed daily financial deposits with precision & accountability, managing an average of $12,500 in deposits daily while maintaining rigorous audit trails for accuracy
- Supports store management by overseeing key administrative functions, cash office operations, and associate training
Custodial / Janitorial Services
Sarita's Cleaning Services
Orange County
06.2019 - 06.2022
- Elevated cleanliness & shine in the environment through daily floor maintenance activities, resulting in increased cleanliness & enhanced appearance
- Ensured strict hygiene & cleanliness standards in restroom maintenance by meticulously scrubbing & sanitizing
- Maintained a pristine appearance across the facility by diligently polishing & dusting furniture & surfaces daily, including glass & wood
- Employer: Jose Mercado (949)973-4907
Education
Bachelors of Arts - Psychology
California State University, Fullerton
Fullerton, CA05.2025
Associates - Psychology
Saddleback College
Mission Viejo, CA05.2023
High School Diploma -
San Juan Hills High School
San Juan Capistrano, CA06.2021
Skills
- Analytical thinking
- Uphold ethical standards in interactions
- Psychological research expertise
- Client care organization
- Emotional Stability
- Supports Ethical Practice
LANGUAGES
English
Spanish
AWARDS
Principal's Honor Roll, Hispanic Scholarship Fund, Seal of Biliteracy, AVID Award
Timeline
Retail Associate / Administrative Coordinator
TJMAXX
10.2022 - 01.2026
Custodial / Janitorial Services
Sarita's Cleaning Services
06.2019 - 06.2022
Childcare Provider
CalWorks
2025 - Current
Bachelors of Arts - Psychology
California State University, Fullerton
Associates - Psychology
Saddleback College
High School Diploma -
San Juan Hills High School