Carissa Olivas
Cheyenne,WY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Permit Technician
City Of Cheyenne
09.2022 - Current
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on Wyoming laws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Updated operational records or licensing information using computer terminals.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Issued various permits and licenses such as building, demolish or contracting licenses and collected appropriate fees.
Insurance Sales Agent
Allstate Faith Financial LLC.
09.2019 - 09.2022
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Developed sales strategies to increase sales of insurance policies.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Attended industry conferences to stay informed of latest products and trends.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Generated leads through cold-calling, networking and other outreach methods.
- Negotiated contracts and terms of sale with potential customers.
Medical Billing Specialist
Cheyenne Regional Medical Center - West Campus
05.2019 - 09.2019
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Collected payments and applied to patient accounts.
- Prepared billing correspondence and maintained database to organize billing information.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Evaluated patients' financial status and established appropriate payment plans.
- Identified and resolved patient billing and payment issues.
Claims Specialist
Allstate
09.2018 - 05.2019
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
- Posted payments to accounts and maintained records.
- Processed and recorded new claims.
- Calculated adjustments, payments and refunds.
- Received claims being made from all over the country, staying up-to-date on insurance laws and regulations nationwide.
Education
High School Diploma -
East High School
Cheyenne06.2016
Skills
- Customer Retention
- Document Organization
- Project Requirements
- Electronic Filing System
- Status Updates
- Office Supplies and Inventory
- Digital Filing
- Permit and License Processing
- Fee Assessments
- Google Calendar
- Payment Collection
Licenses
Property & Casualty Licenses for WY, CO & NE.
Timeline
Permit Technician
City Of Cheyenne
09.2022 - Current
Insurance Sales Agent
Allstate Faith Financial LLC.
09.2019 - 09.2022
Medical Billing Specialist
Cheyenne Regional Medical Center - West Campus
05.2019 - 09.2019
Claims Specialist
Allstate
09.2018 - 05.2019
High School Diploma -
East High School