Carissa Palmer
Clearwater,FL
Summary
Professional in retail management with strong experience in leading store operations and driving sales growth. Adept at team leadership, customer service, and inventory control, ensuring smooth daily operations and superior shopping experiences. Known for strong collaboration, adaptability, and focus on achieving measurable results. Skilled in visual merchandising, staff training, and performance management to enhance store productivity and profitability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Beauty Team Lead
Target
12.2024 - Current
- Maintain inventory accuracy through regular audits, product rotation, and stockroom organization.
- Trained new team members by relaying information on company procedures and safety requirements.
- Ensure visual merchandising and brand standards are executed consistently.
- Partner with store leadership and vendors to support promotions, launches, and seasonal resets.
- Enforce compliance with safety, cleanliness, and company policies.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
MAC Business Manager
Dillard's, Inc.
05.2023 - Current
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
- Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
Mobile Guide
Parallel
08.2020 - 03.2022
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Ensured patient safety and satisfaction through accurate medication delivery and verification processes.
- Learned and adapted quickly to new technology and software applications.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
- Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
Sales Consultant
Gossett Motor Cars
02.2020 - 05.2020
- Obtained brand certification on Hyundai, Mazda, and Mitsubishi
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Clinique Counter Manager
Dillard's
01.2018 - 02.2020
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Performed daily department re-merchandising, price markdowns, and merchandise transfers.
Sephora Operations Consultant
J.C. Penney
10.2017 - 12.2019
- Improved execution of animations with elevated organization
- Implemented loss prevention strategies that effectively reduced shrinkage rates within the cosmetic department.
- Adjust inventory counts daily to guarantee proper inventory for replenishment shipments
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Managed displays and promotional materials, contributing to strong brand identity and increased customer interest.
Assistant Store Manager
Torrid
03.2017 - 08.2017
- Promoted from Sales Associate to Key holder, then to Assistant Store Manager
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Counter Manager
Estée Lauder
06.2014 - 06.2017
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Analyzed sales, wrote sales reports, and set sales goals for cosmetics counter.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Education
Associate - Science
Madisonville Community College
Madisonville, KY05.2014
Skills
- Attention to detail
- Conflict resolution
- Coaching and mentoring
- Customer service
- Time management
- Documentation and reporting
- Visual merchandising
- Product knowledge
- Cash management
- Inventory control
- Store operations
Certification
Driver's License
Timeline
Beauty Team Lead
Target
12.2024 - Current
MAC Business Manager
Dillard's, Inc.
05.2023 - Current
Mobile Guide
Parallel
08.2020 - 03.2022
Sales Consultant
Gossett Motor Cars
02.2020 - 05.2020
Clinique Counter Manager
Dillard's
01.2018 - 02.2020
Sephora Operations Consultant
J.C. Penney
10.2017 - 12.2019
Assistant Store Manager
Torrid
03.2017 - 08.2017
Counter Manager
Estée Lauder
06.2014 - 06.2017
Associate - Science
Madisonville Community College
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