Carissa Pittman
Rocky Mount,NC
Summary
Experienced and compassionate customer service professional with over three years of success in financial services, call center operations, and security support. Skilled in resolving customer concerns efficiently, issuing service orders, managing account changes, and ensuring compliance with institutional policies. Adept at analyzing billing histories, evaluating payment plans, and providing accurate account support in both residential and commercial settings. Currently seeking to transition into a public-facing utility service role where communication, accuracy, and policy interpretation are key.
Overview
3
3
years of professional experience
Work History
Financial Advisor
State Employees Federal Credit Union
Rocky Mount
01.2024 - Current
- Process service requests related to account changes, deposits, loans, and digital banking tools.
- Assist members with delinquent accounts and set up payment arrangements in compliance with SECU policy.
- Investigate and resolve member concerns, including service errors, transaction disputes, and account corrections.
- Utilize CRM systems to document interactions and generate service orders for internal departments.
- Maintain awareness of financial regulations and internal guidelines to ensure accurate information and secure handling of member accounts.
- Respond to service inquiries and perform account maintenance, including changes to ownership, service status, and financial information.
Security Officer
Allied Universal Security Services
Raleigh, NC
03.2023 - 12.2024
- Ensured public safety and assisted hundreds of mall visitors daily through direct service and problem-solving.
- Responded to service requests, investigated suspicious activity, and issued incident reports with detailed accuracy.
- Partnered with law enforcement and management to handle escalations and provide rapid response.
- Assisted lost individuals, answered questions regarding mall services, and helped customers resolve complaints in a professional manner.
- Kept detailed logs and maintained secure records of all incidents and patrols in accordance with company policy.
Customer Service Representative
Amazon
Raleigh, NC
06.2022 - 12.2024
- Handled inquiries regarding orders, product availability, billing issues, and returns for global customers.
- Corrected billing errors, submitted refund requests, and ensured resolution of technical and product concerns.
- Reviewed and researched account histories to provide accurate and fair customer support.
- Maintained a high standard of service by adhering to company policies and meeting performance targets for speed, quality, and satisfaction.
- Assisted customers with payment disputes, late orders, and usage of self-service tools online.
Education
Accounting -
Edgecombe Community College
Tarboro, NCHigh School Diploma -
Southwest Edgecombe
Pinetops, NC05.2020
Skills
- Customer-Focused Communication
- Billing Adjustments & Transaction Corrections
- Payment Plan Evaluations
- Service Order Processing: Connect, Disconnect, Change
- CRM Software & Account Research
- Utility & Tax Account Familiarity
- Hybrid & Remote Workflow Proficiency
- Team Collaboration & Multi-Tasking
Timeline
Financial Advisor
State Employees Federal Credit Union
01.2024 - Current
Security Officer
Allied Universal Security Services
03.2023 - 12.2024
Customer Service Representative
Amazon
06.2022 - 12.2024
Accounting -
Edgecombe Community College
High School Diploma -
Southwest Edgecombe