Carissa Santagata
West Warwick,RI
Summary
Dynamic BDC Representative and Supervisor with a proven track record at Hurd Auto Mall, enhancing customer satisfaction and profit through expert CRM software management and exceptional follow-up calls. Demonstrated leadership in driving team efficiency at Starbucks, showcasing reliability and goal-oriented strategies. Skilled in e-commerce sales and performance tracking, committed to exceeding employer expectations.
Overview
4
4
years of professional experience
Work History
BDC Representative
Hurd Auto Mall
05.2024 - Current
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Developed successful sales strategies to maximize customer satisfaction and profit.
BDC Representative
Tasca Automotive Group
11.2023 - 05.2024
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Identified and executed appropriate strategies for business success.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Supervisor
Starbucks
03.2021 - 12.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Monitored customer feedback to improve barista performance and customer service.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
High School Diploma -
Coventry High School
Coventry, RI06-2022
Skills
- Follow-up calls
- Performance Tracking
- Appointment Setting
- Goal-Oriented
- CRM Software
- E-commerce sales
- Processing payments
- Reliability
Timeline
BDC Representative
Hurd Auto Mall
05.2024 - Current
BDC Representative
Tasca Automotive Group
11.2023 - 05.2024
Supervisor
Starbucks
03.2021 - 12.2023
High School Diploma -
Coventry High School
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