Carissa Sterling
Austin,United States
Summary
Dedicated professional with substantial experience in managing daily operations and optimizing team productivity. Achieved a notable 10% growth in customer engagement by developing strategic marketing initiatives. Proven ability in cross-functional collaboration and process improvement, enhancing communication and response times within the organization. Eager to leverage analytical skills and attention to detail to further elevate team success and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Entry
Natera
Austin
10.2022 - Current
- Ensured accurate and timely entry of data into company databases, maintaining a high level of precision.
- Leveraged advanced spreadsheet functions to streamline data processing and improve reporting efficiency.
- Collaborated with cross-functional teams to gather and verify data for ongoing projects, enhancing overall data integrity.
- Conducted regular audits of data entries to identify and rectify discrepancies, reducing errors by 15%.
- Implemented data entry best practices that resulted in a 20% increase in processing speed.
- Coordinated with IT to troubleshoot technical issues related to data entry systems, ensuring minimal downtime.
- Engaged in continuous improvement initiatives to refine data entry processes and enhance productivity.
- Maintained confidentiality of sensitive information while adhering to company data protection policies.
- Customized data entry forms to meet specific project requirements, improving user experience and data collection.
- Managed daily operations of the data entry department, ensuring team members adhered to established guidelines.
Clinical Supplies Clerk
Onin Staffing
Austin
06.2022 - 10.2022
- Coordinated the ordering and inventory management of clinical supplies to ensure availability for ongoing studies.
- Maintained accurate records of supply usage and assisted in forecasting future requirements to optimize stock levels.
- Collaborated with cross-functional teams to streamline the supply chain process and enhance overall efficiency.
- Ensured compliance with regulatory standards in the handling and storage of clinical supplies.
- Assisted in the preparation of clinical trial documentation related to supply management.
- Utilized inventory management software to monitor stock levels and generate reports for management review.
- Conducted regular audits of supplies to maintain quality control and accuracy in inventory records.
- Responded promptly to supply requests from clinical teams, prioritizing urgent needs effectively.
- Monitored expiration dates of supplies and coordinated proper disposal of expired items.
- Worked closely with quality assurance teams to address any discrepancies in supply records.
- Maintained a clean and organized storage area for clinical supplies to facilitate easy access and inventory management.
- Provided support during audits by preparing necessary documentation related to supply chain processes.
Assistant Manager
Jimmy Johns
Austin
02.2020 - 03.2020
- Shut down due to COVID
- Developed and implemented effective strategies to enhance team performance and productivity.
- Assisted in managing daily operations to ensure optimal workflow and efficiency.
- Collaborated with cross-functional teams to achieve key project milestones and objectives.
- Monitored inventory levels and coordinated with suppliers to minimize stock discrepancies.
- Trained and mentored junior staff members to foster professional development and skill enhancement.
- Utilized data analysis tools to track performance metrics and identify areas for improvement.
- Coordinated scheduling and resource allocation to maximize team effectiveness and service delivery.
- Presented comprehensive reports to senior management to inform decision-making processes.
- Implemented process improvements that resulted in a 15% increase in operational efficiency.
- Ensured compliance with company policies and regulatory requirements in daily operations.
- Managed customer inquiries and resolved issues promptly to enhance customer satisfaction.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Streamlined communication channels between departments to improve collaboration and response times.
- Facilitated training sessions on best practices and company policies to ensure consistent adherence.
- Developed marketing strategies that contributed to a 10% growth in customer engagement.
- Supported budgeting and forecasting processes, ensuring alignment with organizational goals.
- Encouraged a positive work environment by recognizing team achievements and milestones.
- Reviewed and optimized operational procedures to reduce costs and enhance service quality.
Education
Forensic Psychology
Purdue University
West Lafayette, INNon-Degree Program - Laboratory Technology
BOCES
Syracuse, United States01.2014
High School Diploma - General
Liverpool High School
Liverpool, United States01.2014
Skills
- Regulatory Compliance
- Resource Allocation
- Attention to Detail
- Analytical Thinking
- Team Motivation
- Adaptability
- Time Management
- Conflict Resolution
- Problem Solving
- Communication Skills
- Budget Management
- Training and Development
- Customer Service
- Inventory Management
- Data Analysis
- Process Improvement
- Performance Management
- Team Leadership
- Data entry documentation
- Computer literacy and data entry
Certification
- Phlebotomist Certification
- Life, Accident, and Health Insurance
- Registered Behavioral Technician
Interests
Crime research, Listening to crime podcasts, PC gaming, Listening to music, Learning about criminal psychology
Timeline
Data Entry
Natera
10.2022 - Current
Clinical Supplies Clerk
Onin Staffing
06.2022 - 10.2022
Assistant Manager
Jimmy Johns
02.2020 - 03.2020
Non-Degree Program - Laboratory Technology
BOCES
High School Diploma - General
Liverpool High School
Forensic Psychology
Purdue University