Hi, I’m
Carissa Woodard
Lowell,AR
Summary
Dynamic and results-oriented professional with a proven track record at Henry Inc, adept at navigating complex delivery routes and enhancing customer satisfaction through exceptional service. Skilled in GPS navigation and interpersonal communication, I excel in logistics management and building lasting relationships. Achieved a significant increase in on-time deliveries, demonstrating strong problem-solving abilities and a commitment to efficiency.
Overview
19
years of professional experience
Work History
Henry Inc
Courier
02.2019 - Current
Job overview
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Utilized GPS navigation systems to navigate faster routes.
- Verified package information to check for accuracy and completeness.
- Contacted customers to confirm delivery details and locations.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Properly documented all specimens received using Software.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Handled receipt, storage, identification and delivery of products for clients.
- Obtained signatures for delivery documents and packages.
- Managed delivery route for optimal use of time and fuel.
- Delivered packages to customer doorsteps and business offices.
- Followed safety procedures and regulations to protect packages and vehicles.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Communicated with dispatch and customers for accurate delivery information.
- Escalated issues to supervisor for immediate remediation.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Tracked delivery status and updated customers for expected delivery time.
Walmart
Resolution Specialist
02.2017 - 12.2019
Job overview
- Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Prepared written opinions or decisions regarding cases.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Self Employed Services
CNA
01.2007 - 01.2014
Job overview
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Followed directions of licensed nurses to administer medications and treatments.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Delivered high-quality care to Type patients in hospital facility.
- Upheld infection control and prevention policies across different patient-facing areas.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of Number+ residents under long-term care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Physician’s Specialty Hospital
ER Registrar
12.2005 - 12.2007
Job overview
- Facilitated patient prescriptions, new prescriptions, refills and pre-authorizations.
- Maintained physician and clinic schedules.
- Processed insurance approval forms for scheduled procedures and office visits.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning processes.
- Used electronic systems to enter provider orders and retrieve test results.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- Registered and verified patient records before triage with most up-to-date information.
Education
Northeast TechKansas, OK
LPN from Nursing
Petra Allied Health Springdale, AR
from CNA
Skills
- Delivery payment collection
- Business processes and procedures
- Handheld scanning devices
- Processing samples
- Attention to confidentiality
- Coordinating efficient routes
- Item tracking
- Excellent driving skills
- Delivering time-sensitive specimens
- Local routes
- Delivery and pickup
- Package pickup and delivery
- Traffic safety
- Returns pickup
- Deadline adherence
- Defensive driving
- Vehicle and bike deliveries
- Heavy lifting
- Written communication
- Problem-solving
- GPS systems
- Schedule adherence
- Delivery management
- Logistics and transportation
- Delivery scheduling
- Payment collection
- Team collaboration
- Record keeping
- Clean driving record
- Document management
- Package handling
- Time management
- GPS navigation
- Courier training
- Customer service
- GPS and route planning
- Physical stamina
- Efficient navigation
- Safety protocols
- Decision-making
- Scanning device operation
- Relationship building and rapport
- Working independently
- Route optimization
- Sorting
- Attention to detail
- Map reading
- Loading and unloading
- Multitasking and organization
- Punctuality and reliability
- Issue escalation
- Valid Driver's license
- Verbal and written communication
- Licensed driver in state
- Package delivery and Pick-up
- Building physician relationships
- Time sensitive deliveries
- Smartphone usage
- Route planning
- Performance improvement
Timeline
Courier
Henry Inc
02.2019 - Current
Resolution Specialist
Walmart
02.2017 - 12.2019
CNA
Self Employed Services
01.2007 - 01.2014
ER Registrar
Physician’s Specialty Hospital
12.2005 - 12.2007
Northeast Tech
LPN from Nursing
Petra Allied Health
from CNA
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