Sierra Ebert
Lowell,AR
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
7
7
years of professional experience
Work History
Supervisor
Homegrown Kitchen
04.2025 - Current
- Supervised daily operations to ensure adherence to food safety and quality standards.
- Supervised front-of-house operations, ensuring high standards of customer service and satisfaction.
- Trained and mentored staff on effective service techniques and operational policies.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
Barista
Homegrown
07.2024 - 05.2025
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, and Americanos.
- Operated cash registers to process customer payments.
Server/Beertender
The Grove Comedy Club
07.2023 - 07.2025
- Cleaning and stocking glassware, bar equipment, and workstations.
- Greeting customers in a friendly manner, taking orders accurately and efficiently.
- Continually monitoring patron alcohol consumption levels for responsible drinking practices.
- Adhering to all applicable laws related to serving alcoholic beverages including state liquor laws.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
Server
JJs Grills
06.2023 - 06.2024
- Trained new staff on menu offerings and service protocols.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Sales Person
Rush Running Co
05.2020 - 07.2022
- Handled cash, counted change, and stored coupons to keep the cash register balanced and organized.
- Provided each customer with top-notch, personalized service, and courteous support to increase sales and customer satisfaction.
- Refunded payments for returned items, processed exchanges, and offered store credit to ensure customer satisfaction.
- Listened to clients and devised solutions to meet their professional and personal requirements.
- Handled customers with efficiency and attention to detail from the first contact to the final payment, resulting in increased loyalty and partnerships.
Party Entertainer
Princess Party Palace
12.2018 - 06.2021
- Provided face painting, balloon twisting, music, games, and other fun activities during events.
- Set up and took down decorations before and after parties.
- Managed multiple tasks while entertaining children at the same time.
- Provided guidance on etiquette to young guests as needed.
Education
Associates - Business Management
05.2023
- Dean's List Fall and Spring semesters 2021-2023
- Magna cum laude graduate
Skills
- Staff management
- Customer Trust and satisfaction
- Promotional Signage
- Problem Solving
- Relationship Building
- Goal oriented
- Training and mentoring
- Loss prevention
Timeline
Supervisor - Homegrown Kitchen
04.2025 - Current
Barista - Homegrown
07.2024 - 05.2025
Server/Beertender - The Grove Comedy Club
07.2023 - 07.2025
Server - JJs Grills
06.2023 - 06.2024
Sales Person - Rush Running Co
05.2020 - 07.2022
Party Entertainer - Princess Party Palace
12.2018 - 06.2021
Northwest Arkansas Community College - Associates, Business Management